Customer Obsession and Why it Matters

The DroidDevCast

Contenuto fornito da Esper, Rin Oliver, Jasmine Henry, and Chiranjeet Deka. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Esper, Rin Oliver, Jasmine Henry, and Chiranjeet Deka o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

3+ y ago 17:37

MP3•Pagina principale dell'episodio

Serie archiviate ("Feed non attivo" status)

When? This feed was archived on January 22, 2023 19:16 (1y ago). Last successful fetch was on December 19, 2020 05:08 (3+ y ago)

Why? Feed non attivo status. I nostri server non sono riusciti a recuperare un feed valido per un periodo prolungato.

What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.

On today’s episode of The DroidDevCast, Esper Platform Evangelist Rin Oliver is joined by Esper Vice President of Customer Success Chris Stirrat. They set out to answer the overall question, “What does it mean to be customer-obsessed?” Throughout the show, they also touch on cloud-based alerting, monitoring, Esper's approach to customer obsession, and customer success strategies for sales and marketing teams in the technology industry.
In this Episode of The DroidDevCast:

00:55 - What would you define as the ideal customer experience in the Android and MDM space?01:37 - What are some things that sales and marketing teams can do to ensure that they're focusing on not only acquiring customers, but nurturing their relationships with their existing customer base that they have already?
03:12 - What do you think makes it really special for customers when they're interacting with a business, especially in the cloud-based services?
05:58 - How Esper handles cloud-based alerts
11:52 - How are we analyzing customer data here at Esper?
14:37 - What are some key takeaways you'd like to offer our listeners who might be hoping for some tips on how to approach customer obsession from a marketing and sales standpoint

18 episodi