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Welcome to "The RTO Show Podcast," your gateway into the fascinating world of the Rent to Own (RTO) furniture industry. Join host Pete Shau, who brings nearly two decades of experience to the table, as he dives into engaging interviews and thought-provoking discussions on the latest trends and innovations. With a blend of humor and realism, Pete explores the evolving landscape of Rent to Own, making complex topics accessible and enjoyable for everyone. Whether you’re a seasoned professional ...
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RTO Superhero Podcast: Navigate Compliance Challenges and Soar towards RTO Success.
Angela Connell-Richards
Hello, superheroes, and welcome to the 'RTO Superhero Podcast.' This is your host Angela Connell-Richards, bringing you another season packed with insightful information and actionable strategies for your Registered Training Organisation. Our mission has always been to demystify the complex world of RTO operations and this season, we're focusing on some of the biggest compliance challenges RTOs face - Training and Assessment Strategies, Trainers Currency, and Assessment Tools. These are area ...
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Flipping the Script: Host Pete Shau's Journey in the Rent-to-Own Industry
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Send us a text What happens when the host becomes the guest? Join us on an exciting journey as Pete Shau, flips the microphone to reveal his life story. From a snowy birth in Brooklyn to the sunny vibes of Florida, Pete's path led him unexpectedly into the rent-to-own industry, thanks to a life-changing encounter at a bank. This episode promises in…
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Send us a text What if securing capital for your rent-to-own business was as simple as connecting with the right financial partner? Join us for an enlightening episode with Thomas Murphy from Capital Concierges, who shares his transition from the jewelry industry to a key figure in rent-to-own financing. With his wealth of experience and a network …
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Where is Wondersign? The real story w/ Kaspar Fopp CEO
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Send us a text Join me as I sit down with Kaspar Fopp to uncover the inspiring comeback story of Wondersign. Discover how this innovative company, once celebrated as "the iPhone of digital signage" in Switzerland, faced daunting challenges when it expanded to the U.S. market. Kaspar takes us through the twists and turns of reviving a tech company o…
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Send us a text Are you ready to transform your marketing strategy and dominate the rent-to-own market? Join us for a deep dive into the innovative world of Wowbrands with CEO and CTO, Ryan Krass. From pioneering mobile websites to developing state-of-the-art CRM software, Ryan offers an inside look at how his team is reshaping lead generation, mobi…
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Send us a text What makes an event truly unforgettable, even in the face of unexpected challenges like inclement weather? Join us for an in-depth chat with Charles Smitherman, CEO of APRO, as he pulls back the curtain on the immense planning and collaboration that made the recent RTO World in Orlando a grand success. Charles provides valuable insig…
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Send us a text Curious about how a TV producer makes waves in the rent-to-own industry? Join us as we chat with Justin Burns, Director of Marketing for Full O Pep Appliances, dba American Rental Home Furnishings, live from APRO's RTO World 2024 convention. Justin brings his unique perspective from a 15-year TV production career and shares the intri…
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Send us a text Ever wondered how rising costs are shaping consumer behavior in the retail world? In our latest episode, we sit down with Jennifer Harrod, owner of Jameson's Sales and Rentals, right from the heart of APRO's RTO World 2024 convention in Orlando, Florida. Jennifer shares her story of a grueling 16-hour drive to the event through heavy…
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Send us a text Ever wondered how to achieve consistency and engagement in your social media marketing? Join me, Pete Shau, as I dig into this topic with industry experts Chad Fosdick and Jerard Norman at APRO's RTO World 2024 convention in Orlando, Florida. We uncover the powerful blend of organic content and strategic ad placements. Chad shares hi…
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Navigating Economic Turmoil in RTO w/ Jason Winters
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Send us a text What if you could navigate economic turmoil without sacrificing essential services? Join us on this episode of The RTO Show, where Jason Winters from Impact Holdings unpacks the effects of today's economic climate on the rent-to-own (RTO) industry. We break down the rising costs of living and how RTO offers a lifeline for those in fi…
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Send us a text Value has always been the difference between one RTO company and the next. In a sea of the same what sets your brand apart. Well, Benefit Marketing Solutions have the answer. With their help you can offer your customers some of the best membership programs in the business. From extended service plans, to discount medical products, an…
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Send us a text The industry of RTO has been in existance for over 40 years. It has overcome adversity, misunderstanding, and economic downturns. With a solid history and over 10 billion in revenues annually you would think that there is nothing but great things headed our way. That is until bills A9585 and S9275 were introduced to the New York legi…
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The Omnipresence of Cleek's Home Furnishings w/ "Tiger" John Cleek Jr.
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Send us a text The best way to brand and advertise your RTO company is to go all out. To make sure that you leave no stone unturned and no area uncovered. When it comes to making their brand a household name no RTO company does it better than Cleek's Home Furnishings Rental and Sales in Missouri. Everywhere you go in Missouri you can see and hear a…
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Send us a text Everyday there are challenges to face and overcome. Not all situations are the same and in fact the only thing that makes them similar is the fact that they become obstacles on the road to success. Karen Martin has many years of multi-unit management under her belt and she is a master at overcoming obstacles. From labor shortages to …
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Send us a text You don't have to run the world to be a major player in the RTO industry. Premier Franchise owner Chad Fosdick explains why empty file cabinets and new beginnings are the best way to help you make your mark in the community you live in. He also explains his seats on both APRO and TRiB Boards and how they affect the industry today. Of…
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RTO Standard Series: Part 3 - Navigating RTO Regulations and Industry Changes with Lauren Hollows and Katya Holker
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Send us a text Discover the future of vocational education as industry mavens Marie from Compliance Assist and Angela from Vivacity unravel the complexities of RTO regulatory changes. Our latest episode promises to guide you through the maze of new assessment standards and the shifting regulatory environment. We tackle the critical balance between …
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Opening your own RTO location w/ Leroy Steen
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Send us a text You know that there is a fire in the heart of the people who work in the RTO industry. It never dies out. Well in this case it was burning enough to take Leroy Steen out of retirement to build his own RTO brand in the state of Texas. The owner and operator of Rent Buy in Texas gives us insight on what brought him back to the industry…
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RTO Standard Series: Part 2 - Fostering Integrity and Cultural Safety in Education with Lauren Hollows and Katya Holker
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Send us a text In this episode of the enlightening 2024 RTO Roundtable Series, Lauren Hollows from Aniwaya Education Services continues the insightful dialogue on Clause 4 with Angela Connell-Richards of Vivacity and Katya Holker from Hawkeye Consultancy. This discussion hones in on the critical aspects of ensuring integrity, fairness, and transpar…
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RTO Standards Series: Part 1 - A Deep Dive into Clause 4 on Governance with Lauren Hollows and Katya Holker
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Send us a text Unlock the full potential of your RTO's leadership with our latest conversation where we join forces with Katja of Hawkeye Consultancy and Angela from Vivacity. Together, we dissect the fresh governance standards that could revolutionize how Registered Training Organizations (RTOs) operate. This enlightening discussion promises to eq…
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Send us a text In the RTO industry we have relationships with our customers and those relationships are vital to the success of our locations. Another important relationship is the one we share with our Vendors. Nekotva has played a critical part in the growth and expansion of our beloved industry for years and now we get to speak with them directl…
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2024 RTO Roundtable Series: Part 3 - with Lauren Hollows and Maree Thorne - Standard 1.3 to 1.4 All about Assessment
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Send us a text Welcome to Part 3 of the 2024 RTO Roundtable Series, focusing on the journey from Standard 1.3 to 1.4, with a keen eye on all things assessment. Lauren Hollows of Aniwaya Education Services joins forces with Maree Thorne from Compliance Assist, bringing their expertise to the forefront of this pivotal discussion. If you're catching u…
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2024 RTO Roundtable Series: Part 2 - with Lauren Hollows and Maree Thorne - Standard 1.3 to 1.4 All about Assessment
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Send us a text In this compelling continuation of our RTO Superhero Podcast series, we further dissect the intricacies of the proposed changes to the Standards for RTOs, slated for enforcement on January 1, 2025. Lauren Hollows of Aniwaya Education Services, alongside Angela Connell-Richards from Vivacity Coaching and Consulting, and Maree Thorne f…
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Send us a text In RTO who doesn't love the feel of a big sale with a new customer? Thing is now it probably started from an on line or text lead from a CRM program. Everyone is going digital and our customers are as well. Most showrooms are going quiet and the walk-ins are becoming more and more digital in nature. Now is the best time to work on ma…
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2024 RTO Roundtable Series: Part 1 - with Lauren Hollows and Maree Thorne - Standard 1.3 to 1.4 All about Assessment
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Send us a text In this riveting episode of the RTO Superhero Podcast, we delve deep into the upcoming shifts in the Standards for RTOs, set to come into effect on January 1, 2025. Joining forces with Lauren Hollows of Aniwaya Education Services, and seasoned consultants Maree Thorne from Compliance Assist and the effervescent Angela Connell-Richard…
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Send us a text There are many things we can do to grow rental revenues, but today's question is what's more important to do first. Should you increase the marketing budget to bring in more leads or invest in sales training to close more agreements. This is an old question we shed a brand new light on. Listen as we talk to the owner of Vox-pop-uli a…
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Send us a text There are some traditions in RTO as old as time. A good old fashion sell a thon is one of them. Over the years these sales events have progressed and defined themselves to be a major staple in the day to day business of the RTO Industry. War Rooms are a great way to motivate your teams, make some sales, and most importantly grow by r…
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Send us a text There is always a silver lining so to speak. Even on the roughest days there are the positives that happen. Look for the small wins because they add up. Don't try and tackle the entire RTO Industry at one time. Chip away at it and remember the battle isn't won in just one sitting it's won in small settings. I just wanted to remind ou…
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Send us a text It's easy to forget the basics when everything seems to be changing on a daily basis. James Harvey from Buddy's Home Furnishings is here to remind us how to get it done with the basics from GM buy in, to making us laugh, its all in the process. Here are some of the things that gets his region to collect and hopefully they will help y…
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Send us a text "Think you’ve heard it all in marketing? Get ready to be surprised! Adam Ball from Esquire Advertising just shared a wealth of insights on the show, and honestly, it’s hard to believe—but it's real. Adam’s approach uses state-of-the-art marketing software that delivers some of the best ROI I’ve ever encountered. This isn’t just anoth…
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Send us a text It's seems like there is a million ways to deal with our employees these days. Looking for the right approach can be a difficult task but, Katie Marie Meyers has some insight that might help things out. Want to gain the trust of your employees or make sure they understand what's expected of them and us? Here are a few tips and tricks…
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Send us a text We have talked a lot about the need for marketing and what we should do to make that happen. This episode covers how to review the data from your marketing and making the necessary adjustments to close those leads or to switch up to what form of marketing really works for you. Is Google the answer, YouTube maybe, what about social me…
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Send us a text In the land of ever growing RTO companies there are still the single store owners that bring customer relationships to life, inspire and push innovation, and show a different side to Rent to Own. Owner Jennifer Harrod along with her son Jeremy have been taking care of their customers in Shelbyville, KY for years and face different ki…
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Send us a text In the midst of what has started finally becoming the normal after COVID, and looking through what differences have emerged in RTO we are left with finding out how to navigate this new market. That means learning new sales strategies and adapting to the current marketplace whether it be new customers, new ways of shopping, or new ven…
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Send us a text When it comes to turning things around in an RTO store there is no better place to start than with the manager. They have the potential to change the atmosphere, attitudes, and drive of their team. The GM is the captain of the ship and in every case they hold the keys to change and improvement. Many of failing stores have been turned…
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Send us a text There isn't much in else in Rent To Own like watching a potential new customer walk in the front door. I gives hope and brightens the entire day. When you watch a potential customer leave empty handed is can feel as equally defeating. Why would they leave? Hopefully those potential customers didn't see the silent sales killer in acti…
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Send us a text The act of passing information these days is crucial to stay on top. The process has to be quick, informative, and most importantly understood. So how do we keep larger RTO companies functioning like a well oiled machine? By bridging the gap between upper management and the employees in the the stores. Mike Skehan Division Manager fr…
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Send us a text There is always some insight to be had by looking into the past. Previous trends and successes mixed with hardships and failures can help give us a better look into the unknowing future. Well this week Dan Companion helps us focus on what can get us through the hard times as he to has years of experience to fall back on. From working…
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Send us a text The best way to accomplish your goals is to stay hungry and keep pushing until you make it to success. Not sure if that's the way to do it? RTO company Great Rooms Franchise owner Joshua Ciesicki says drive and determination are key factors for success in the field of RTO and he should know. Josh now Co-owns 3 different locations and…
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Send us a text In todays fast pace sales environment current RTO companies marketing has to be just as fast to keep up. Sales ideas and planning need to be forward thinking and agile to say the least. County Side Rentals DBA Rent 2 Own has been doing just that. Marketing Director Jess Mahon takes us through the ups and downs of Rental industry sale…
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Send us a text Did you enjoy Part 1 with Jason Winters?! Good because part 2 is here, and we get to hear how a recession might effect the RTO industry and what ways to over come these potentially difficult times ahead. Also, with automation in RTO's future how does it affect us and how to use it to benefit the industry. Lots of topics discussed and…
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Send us a text When you can say you have 23 years of Rent to Own experience we want to know what you do. Especially when 10 different co-workers have since been promoted to multi-unit management under or after their training. Jason Winters has been known throughout the RTO space for years and for good reason. This is a chance to catch his expertise…
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Send us a text We found one of the best places in RTO on how to train sales leaders and that's at Majik University. Joe Luczak the Director of Sales at Majik gives us some insight on what makes Majik one of the best places to work in PA and what makes them stand out in the RTO Industry. There are classes, tactics, and view points that only someone …
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Send us a text We revisit the RTO World 2023 San Antonio convention with Charles Smitherman APRO's one and only new CEO! Charles talks about the amazing learning tracks, how to become a speaker at the convention, and even the ups and downs of the CEO challenge that he may or may not have lost. Plus, we now know where the next APRO RTO World locatio…
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Send us a text Times are changing which is why this week I talk to Joseph Kopser the cofounder of the Grayline Group, a 20 year US Army Ranger Veteran, and Harvard and West Point graduate about identifying and managing RTO through changing times. With the advancement of AI powered collections platforms and ChatGPT sales pitches he helps us spot and…
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Send us a text This year at the APRO's RTO World San Antonio 2023 convention I was fortunate enough to be a speaker during the education sessions. I was speaking about Standing out above the crowd and ways to do that. Here is a recap of that class that I have titled for the podcast "Ahead of the curve!" Another mile stone to mention is that the Ass…
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Send us a text APRO's own CEO Charles Smitherman talks with us about the benefits of being an APRO member, how APRO affects the RTO industry, and some of the perks the Association for Progressive Rental Organizations has like Scholarships and the Disaster Relief Fund. Also, we get Charles to give us a slight look at what we can expect to see at the…
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FRDA President & VP of Impact RTO Holdings Paul Metivier
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Send us a text We finally get to sit down with Paul Metivier FRDA President and Vice President of Impact RTO Holdings and discuss the 2023 FRDA meeting in Tampa, FL, the purpose and reason for the FRDA, and how Paul seems to manage all of this while being the VP over 79 stores. Paul has been in the RTO industry for 2 decades so sit back while we di…
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Send us a text In this episode of "Navigating the Audit Labyrinth," compliance consultant Angela Connell-Richards shares valuable insights and strategies for overcoming common compliance challenges in vocational education and training (VET). Compliance is crucial for registered training organisations (RTOs) to ensure their effective functioning and…
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Send us a text Breaking news!! Only on The RTO Show! We chat with Richard Formoe the CEO and Co-founder of Paydit.com about their new automated collections platform called RTO2! This AI powered software has the ability to schedule services and pickups, negotiate commitments, and even help with new or add on sales. All while working 24/7 to allow th…
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Send us a text In this riveting episode of the RTO Superhero Podcast, host Angela Connell-Richards sits on the other side of the interview table as she is interviewed by Lauren Hollows, a dynamic force in the education sector known for her commitment to quality and impactful learning. Together, they delve into the transformative journey of Vivacity…
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Send us a text Join us in this thought-provoking episode of the RTO Superhero podcast as we explore the fascinating world of micro-credentials and their impact on the vocational education and training (VET) landscape. We uncover the power of micro-credentials to revolutionise learning by providing targeted and flexible training opportunities. Disco…
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