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A fair price is not as simple as, “You get what you pay for.” What is a fair IT support service price? The simple answer is that, “You get what you pay for.” Most of us probably had a grandpa that told us that helpful little nugget at some point in our adolescence. Logically, it makes perfect sense, but at the same time, no one wants to pay more fo…
 
What is ccpa and what do you need to know right now about the California Consumer Protection Act. That’s a common question and there are a ton of answers. In this episode, my guests, Jason Cooper and Robert Gillette helps us to start to understand what this law is, who will be impacted by it and what the best next steps are to address the implicati…
 
Business leaders have their hands full as our community attempts to re-open in the shadow of this pandemic. As a result, there’s a real need for a covid-19 work guide of some kind. For example, it seems like there are new guidelines and regulations everyday about how to protect our teams. The effect is that it causes confusion and likewise can also…
 
If I can understand the beliefs behind my child’s behavior….. I can focus my attention on changing the underlying belief thereby changing the behavior. In chapter 2 of the book, “Positive Discipline Parenting Tools,” we’re introduced to a couple of tools that can help translate misbehavior into it’s coded message. In this episode we talk about: The…
 
Raising children is hard and I often wonder if my parenting is doing more harm than good. This book, introduced an interesting question that caught my attention. “What if misbehavior was just the symptom of a deeper root issue?” If that’s true, then maybe I can learn how to identify those root issues and solve for that instead of constantly treatin…
 
In this episode, I’m sharing five simple steps to securely work from home. The best part is all of these steps not only help secure your work, but they will make you and your family far more safe as you create a cyber secure home. In this episode I talk about 5 steps to securely work from home Protecting yourself against social engineering attacks …
 
I love this time of year as I’m reminded of all my blessings and I always feel hopeful for the future. In this episode, I’m sharing the very best news I’ve ever heard: That God so loved the world that he sent his only son to save it. It’s a beautiful story that I believe to be true. I hope that you have a very happy holiday this season and I wish y…
 
Cyber security training can get a little redundant and a little boring, but it’s also absolutely vital. It think it’s understandable to be a little weary of cyber security training. But repetition and constant vigilance are some of the best tools to use if we want to help our team side step the plethora of attacks and scams that they encounter ever…
 
3 helpful tips to keep technology from ruining vacation Our technology helps us deliver great client service and access information quickly. It can also be what stops us from escaping the grinding day to day of our professional lives while on vacation. If not properly disconnected, our technology can rob us of the escape that a vacation provides to…
 
Be on the lookout for a new Apple-flavored email phishing attack. New European data privacy regulation is going into effect this week. It’s called General Data Protection Regulation (GDPR) and bad guys are using it as bait in a variety of ways. This scam looks like it is from Apple and claims that if you do not take action, your account will be “re…
 
We spend years in the formal education system learning about how to get a job and a career and earn money, but very little of that, if any, is spent learning how to manage that money to reach lifestyle goals. Money and the problems associated with personal finance are a source of a lot of anxiety and strife. This can have a huge impact on personal …
 
How do you know when it's time to start looking for a new accounting system? Is the tool that you're using good enough? Can you extract enough value from some future state that would justify all the hassle and headache associated with upgrading to something different? Before you can even start asking those questions, it's important to figure out th…
 
*This is part two of an interview that I started in the previous episode.* You can find part 1 by clicking here: Listen to Part 1 What’s the business worth? Who will buy it and at what price? Should I even sell the business? Is there another option? It is never too early to plan your exit strategy. It can take 3 years or more to prepare your busine…
 
It’s never too early to plan your exit strategy What’s the business worth? Who will buy it and at what price? Should I even sell the business? Is there another option? It is never too early to plan your exit strategy. It can take 3 years or more to prepare your business for you to leave and receive maximum economic value. In this episode I talk wit…
 
We all need to give more attention to identity theft in the wake of the Equifax breach Most of us already know that Equifax reported a data breach that affects more than 143 million US customers, about 44% of the population. It’s an extremely serious breach; hackers got access to full names, Social Security numbers, birth dates, addresses, driver’s…
 
CEO Fraud is a very simple and effective cyber attack that can cause significant business losses CEO Fraud couldn’t be simpler. There’s no malware to write and no malicious code or links to implant. It’s a text only email, plain and simple – but it’s the social engineering that makes it work. Due to its simplicity, these spoofing attacks are one of…
 
Everyone can be funny if they can follow a process. I'll never forget a Chris Rock Interview that I listened to. That was when it dawned on me. Comedians don't just get up on stage and start making people laugh. They follow a rigorous process. The discovery lead me to the San Francisco Comedy College and introduced me to my guest, Rich Stimbra. Ric…
 
Goals are great for helping us figure out where we want to go. Systems will get us there. We all have things that we want to achieve in our life and for many, the path to those things starts by setting specific and actionable goals. Goals are good. They can provide direction and even push you forward in the short-term, but a well-designed system wi…
 
There are a multitude of tools and apps in the world designed to help us stay organized. I’ve tried many of them, but I’ve never come close to achieving the organizational zen that I’ve hoped for. That is until now. In this episode, my guest Aaron Lowe and I talk about Bullet Journaling a pen and paper based framework for capturing and saving infor…
 
61% of cyber attacks by hackers each year involve small to medium-sized businesses. At least half of those companies won’t even know the attack has happened until it’s too late. IT system security and data protection have always been important. But as the statistics highlight, the need to focus attention on security is increasing for companies of a…
 
My first reaction to the daily huddle was, “What can we possible have to talk about everyday?” But what I came to learn was that the daily huddle can be the cornerstone of a team’s meeting rhythm and a system by which everyone is constantly vetting, in a very transparent manner, their tactical actions against the organization’s goals, core values, …
 
It can be frustrating as a manager when we’re not getting the results that we expect from an employee. Assuming the team member wants to be successful and is giving us his best effort how can we help him get unstuck? In this episode we’re going to talk about a framework that I learned from a really smart manager, Rick Scherle, for diagnosing the re…
 
It’s just easier to use shorthand. This is never more true than when working with your team. It allows a manager to leverage habits and pre-agreed to norms of behavior to quickly communicate with team members. But to work properly, our shorthand needs to be carefully scripted so that we can eliminate as much ambiguity as possible. In this episode: …
 
It’s what the receiver hears that’s most important.. That seems pretty simple, but if it’s true, why does there seem to be so much miscommunication! As a manager, how can we make sure our team hears what we mean the way we mean it? In this episode my guest Samuel Hatton and I talk about: How we mislead others without meaning to The chorus of negati…
 
I get in the car, start the engine and an hour later, I’m at work. I don’t remember the trip. I’m not alone, chances are the same thing happend to you. It’s a habit and when you think about it, that’s a little scary. Driving a car is not a simple thing to do. Research suggests that some huge percentage of our day is nothing more than a series of ha…
 
As a manager, I don’t always agree with my boss. Likewise, my teammates don’t always agree with me. Handled improperly, it’s easy to mistake a dissenting opinion as disrespect. Over the course of my career, I’ve found dozens of ways to handle this situation improperly as an employee and as a manager. Don’t worry, I won’t be sharing any of them on t…
 
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