Manage episode 289893283 series 2903968
Welcome to Episode 5 of the Six Star Business Podcast!
In today’s episode we have Celia Swales and David Hubbard, bringing some new perspectives on the world we find ourselves in now post-pandemic, and how those challenge us to create 5 star reviews and even 6 star reviews.
Here’s some of the gold you’ll hear in this episode:
06:45 - the future can’t be seen as a linear journey
14:30 - what the mindset of a 5 star business really is
22:12 - how large organisations can improve through one key ingredient
35:10 - what ALL Business Owners and CEOs need to be aware of
A funny story by Celia that left us all questioning our relationships…
Don’t miss this insightful, engaging, entertaining and interesting discussion with two people who have had vast experience working across Australia’s medium and large sized organisations, in both commercial and non profit sectors, and at various levels in these organisations.
They challenged our traditional assumptions of 5 star reviews in businesses of all sizes.
David’s history as an accountant and business transformation specialist, and Celia’s organisational change expertise make for another ‘cracker’ of an episode.
These two guests prove that old paradigms are yesterday’s story, and the future is inside of people’s minds and hearts.
Here is some information on both guests and where you can find them:
People & Change Consultant
CEO & Founder of Cinch Finance
The purpose of the Six Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews. We are connecting and collaborating, and healing businesses and the world as we do it.
We know that the first step to building a business worthy of a 5 star review is to ensure the customer journey is set up for success. Take the Customer Journey Scorecard today and see how you rate! https://journeypoint.com.au/scorecard
If you'd like to get in touch, please email us at email@example.com.
Aveline & Pete