Manage episode 290960585 series 2903968
In today’s episode we welcome Chris Thornhill from Growth Animals and Kevin Burt from EN-SYNC 8020 and Handover.
Take note Football clubs: Chris and Kevin deliver an impromptu masterclass on how to take your club to 5 star reviews at least!
Both our guests have a couple of decades of experience each in their respective fields: Chris in Marketing and Kevin in Operational Performance Improvement.
Both Chris and Kevin found the last 12 months to be a great opportunity to evolve their skills and provide the changing market with new ways of delivering 5 star and 6 star experiences.
What came out of this engaging and informative conversation was a way that the European and UK football teams could truly deliver an experience worthy of a 5 star rating, and how the current proposed split to create a ‘Super League’ is a recipe for disaster and innovation!
Football clubs: here’s a masterclass for you!
Here’s a snapshot:
9:15 How to tell the difference between an essential worker and a non essential worker during the pandemic
15:05 How does a big business get there - was it via lots of 5 star ratings?
16:40 The role society plays in a business delivering a 5 and 6 star experience
22:25 The current dilemma of the Big 6 football teams threatening to create a monopoly ‘Super League’
28:15 How technology can provide faster and more accurate information
40:35 Chris and Kevin give a rating on the Big 6 football clubs now
44:30 What it will take to get these clubs up to a 5 star review and at a stretch 6 stars
Lastly, Chris shares with us one positive, funny moment from the football fiasco that left us all laughing.
Don’t miss this fabulous episode with our friends Chris and Kevin!
Here is some information on both guests and where you can find them:
Co-Founder & CEO at Growth Animals
CEO at En-Sync 8020
The purpose of the Six Star Business is to bring awareness, connection and ingenuity to businesses aiming to shine today and into the future through more than 5 star reviews. We are connecting and collaborating, and healing businesses and the world as we do it.
We know that the first step to building a business worthy of a 5 star review is to ensure the customer journey is set up for success. Take the Customer Journey Scorecard today and see how you rate! https://journeypoint.com.au/scorecard
Aveline & Pete