EP140: De-Escalation, Refrigeration, and Communication!

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Contenuto fornito da Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

2+ y ago 35:40

MP3•Pagina principale dell'episodio

Learn about dealing with unruly customers, exploring real-time data from your appliances, and the fight against digital pollution!

Bite-Sized Delight From the Episode:

• Train Your Team to De-Escalate with Customers - Pandemic-related stress is increasingly requiring your team to deal with emotional outbursts and erratic behavior from customers.

• Share Useful Data with Your Customers - LG’s refrigerator shares valuable reporting/information to help customers be more energy efficient and maximize the benefits of the product’s features.

• Everyone Needs to Reduce Digital Pollution - Ethan Beute and Stephen Pacinelli’s new book “Human Centered Communication” recommends every business apply the principles of human centered design to their daily digital communication.

Are You Looking for Things We Referenced?

• LG "Smart" Refrigerators • Human Centered Communication: a Business Case Against Digital Pollution - by Ethan Beute and Stephen Pacinelli Learn more about the Experience This Show and the hosts:

Joey Coleman

Dan Gingiss

185 episodi

#Business #Customerexperience #Customerservice #Joey Coleman and Dan Gingiss (396264 #Dan Gingiss #Joey Coleman #MBA #Marketing