When Should You Hire an Operations Manager? One Agency's Journey

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Marisa Reeves, Operations Manager at SOCO Realty, shares insights on when real estate agencies should bring in an operations manager and how this role transforms business efficiency and team productivity.
• Difference between operations manager, head of department, and general manager roles
• Assessing team capacity versus feeling busy through one-on-one staff meetings
• Identifying whether staff are utilizing available tech tools to their full capacity
• The critical role technology plays in creating additional capacity for property managers
• Importance of property retention as a key performance indicator
• Creating personalized career growth paths for team retention
• Signs that your agency needs an operations manager
• The necessity of delegating responsibility, not just tasks
• Reflecting on 12 months of operational improvements
If you're a business owner spending more time putting out fires than growing your business, it might be time to consider bringing in an operations manager to help streamline your processes and support your team.
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This podcast is kindly sponsored by The Efficiency Co.

We are a dedicated consultancy, training, and support partner for innovative real estate organisations.
Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance.
Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency Consultation
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Capitoli

1. Introduction to Operations Management (00:00:00)

2. Marissa's Journey to Operations (00:06:18)

3. Assessing Team Capacity vs Feeling Busy (00:09:45)

4. Technology's Role in Creating Capacity (00:15:16)

5. Retention and Performance Metrics (00:19:22)

6. When to Hire an Operations Manager (00:27:55)

7. Reflecting on 12 Months of Progress (00:33:43)