Episode 49: Coaching application

ServiceNow TechBytes

Contenuto fornito da ServiceNow Community TechBytes and ServiceNow Community. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da ServiceNow Community TechBytes and ServiceNow Community o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.

5y ago 26:11

MP3•Pagina principale dell'episodio

In this episode, product manager Manjeet Singh talks about the new Coaching application on the Now Platform. Coaching helps you train service desk agents and other employees at critical moments in their job processes, with conditional automated virtual coaching right when they need it. This episode covers:

Roles: coach and trainee
The coaching process
Virtual coaching
Building coaching into a workflow
Integrating other ServiceNow capabilities

For more information, see:

Product Documentation: Coaching
Product Documentation: Coaching release notes

Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment!

To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

See omnystudio.com/listener for privacy information.

71 episodi

#ServiceNow Community TechBytes #ServiceNow Community #Tech #Product Management