EP 37: Removing interview bias and reducing attrition w/ Ashleigh Anderson - VP, Head of Global Talent Acquisition at Credit Karma
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Ashleigh Anderson, VP, Head of Global Talent Acquisition at Credit Karma, joins host James Mackey to discuss how structured interviews can get rid of bias, improving stakeholder engagement with talent acquisition, best practices for reducing attrition and more!
00:25 Who is Ashleigh Anderson?
01:25 What is Credit Karma?
01:59 Where are Credit Karma employees located?
02:36 Structured interviews can get rid of bias
05:11 The evolution of structured interviews to apply to every open role
07:55 How to improve stakeholder engagement with talent acquisition
10:02 How prioritization can impact talent acquisition outcomes
13:45 Integrating talent acquisition process into technology to generate data to prove impact
16:01 Talent acquisition needs to be data-driven
17:15 The importance of having talent acquisition at the table
18:22 What Credit Karma’s talent acquisition team is responsible for
24:14 What does success look like for Credit Karma’s recruiting efforts?
25:15 Quality of hire at scale is hard to maintain
28:23 The impact of prioritizing people over profits
30:15 Salary equity as a tool for internal mobility
33:10 Best practices for reducing attrition to less than 10%
36:12 Creating career frameworks
39:04 Mistakes of having an annual review cycle
40:15 Wrap up