Consumers and Standards series | Episode 3 | Consumer vulnerability


Manage episode 294343813 series 2932343
Creato da Matthew Chiles & Cindy Parokkil, Matthew Chiles, and Cindy Parokkil, autore scoperto da Player FM e dalla nostra community - Il copyright è detenuto dall'editore, non da Player FM, e l'audio viene riprodotto direttamente dal suo server. Clicca sul pulsante Iscriviti per rimanere aggiornato su Player FM, o incolla l'URL del feed in un altra app per i podcast.

Part of the BSI Education Podcast - Consumers and Standards series - in association with CPIN - the consumer and public interest network.

Vulnerability has risen up the consumer protection agenda in recent years. The UN Guidelines for Consumer Protection, revised in 2015, cite the protection of vulnerable and disadvantaged consumers as a key principle to be considered by governments, policymakers and businesses.

In this 3rd episode of the series Matthew welcomes CPIN Chair Julie Hunter, Julie Walker from Scottish and Southern Electricity Networks, Martin Coppack from Fair By Design, and Caroline Lewis from Access Design Solutions.

They discuss how CPIN and standards play a vital role in improving outcomes for vulnerable consumers.


52 episodi