In part two of his interview, Disney customer service and global competitiveness expert, Doug Lipp, discusses what it takes to create world-class employees who are famous for their friendliness, knowledge, passion, and superior customer service.

In part one of his interview, former head of the training team at Disney’s corporate headquarter, Doug Lipp, takes us on an entertaining and insightful journey behind the scenes to discover both the secret of Disney’s success and how it and other organizations have overcome spectacular challenges.

In part 2 of their conversation, Pat Williams and former Navy SEAL medic, Mark Donald, discuss Mark's career as one of the highest decorated combat veterans of the Afghan and Iraqi wars as well as Mark's dichotomy of taking oaths to both save lives through medicine and take them in defense of his country.…

Pat Williams talks with former Navy SEAL medic Mark Donald about his life as one of the highest decorated combat veterans of the Afghan and Iraqi wars and the most decorated medical officer for service on the battlefield since the Second World War.

In part two with business cowboy, Jeffrey Hayzlett, Pat Williams discusses Hayzlett's new book, Running the Gauntlet and the essential business lessons he learned to lead, drive change and grow profits.

In part one with his interview with Pat Williams, international leader in marketing, business and public relations, and former Chief Marketing Officer (CMO) and Vice President of the Eastman Kodak Company, Jeffrey Hayzlett, discusses his new book and the essential business lessons he learned to lead, drive change and grow profits.…

In part 2 of his interview with Pat Williams, famed CIA operative Tony Mendez discusses the Iran Hostage crisis and his role in rescuing the hostages as well as his book, ARGO, and the Oscar-winning best movie by the same name. NOTE: This interview was taped prior to the Academy Awards.

In part 1 of his interview with Pat Williams, famed CIA operative, Tony Mendez, discusses the Iran Hostage crisis and his role in rescuing the hostages as well as his book, ARGO, and the Oscar-winning best movie by the same name. NOTE: This interview was taped prior to the Academy Awards.

In part two of my interview with author and investment strategist Michael Mauboussin, Michael untangles the intricate strands of skill and luck, defines them, and provides useful frameworks for analyzing their relative contributions. He offers concrete suggestions for how to put these insights to work to your advantage in business and other dimensi…

What role, exactly, do skill and luck play in our successes and failures? Some games, like roulette and the lottery, are pure luck. Others, like chess, exist at the other end of the spectrum, relying almost wholly on players’ skill. Author Michael Mauboussin answers these and other questions.

In part 2 of his interview with Pat Williams, "the prince of pop bios" Mark Bego continues his discussion of the life and career of Aretha Franklin. He also touches on his much anticipated bio of Whitney Houston.

In part 1 of his interview with Pat Williams, "the prince of pop bios" Mark Bego discusses the life and career of Aretha Franklin. He also touches on his much anticipated bio of Whitney Houston.