))
From creators to collectors, fans to friends, cosplayers to crafters, Creating Magic Podcast lets you meet the people who make fandoms so special. Listeners will hear about what inspires these fans to share their love of nerd culture, especially within the Wizarding World. But Creating Magic is not limited by genre! It celebrates the people that love fandom, and crosses over into Star Wars, Disney, and any other community that people love.
…
continue reading
Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
…
continue reading
"Stories are emotional, and when you connect with people emotionally, it sticks." Stories are the master teacher of the world. Over the years, I’ve seen firsthand that facts may fade, but a good story that is told with feeling and authenticity will stick with you forever. Today, we took that idea to the next level, gathering at UCF’s Rosen College …
…
continue reading
With Epic Universe just around the corner Dani, Paula and Melinda discuss what aspects they are most excited for and preparing to see the parks. *Since recording Passholder preview tickets have released
…
continue reading
"Sometimes you have to make some sacrifices to recover from getting fired or laid off. And you usually come out better on the other end because it pushes you to get into another business or another organization and to show off your skills." Notable Moments 03:45 Thinking Ahead Before Layoffs 07:55 Embracing Change and Growth 09:30 Networking: Consi…
…
continue reading
"Until you actually spend time in the business and feel it and experience what's going on, it's hard for you to understand what you need to do to make changes." Notable Moments 01:22 Adapting Business Practices Globally 06:43 Managers Need to Lead by Example 08:15 Creating an Emotional Restaurant Culture 11:52 Passion Speaks Louder Than Words Stepp…
…
continue reading
On this weeks episode Angel and Paula discuss the Abby Jimenez events they both attended, other book events and all about the authors they are currently reading.
…
continue reading
"You're always communicating. When you walk into a room, when you're on the phone, when you say hello to somebody, you're sending a message and they're either believing more in you or they're believing less in you." Notable Moments 00:50 Effective Communication in Tough Conversations 06:39 Effective Teaching Focuses on Outcomes 09:39 Evolving Impre…
…
continue reading
From cosplay to Disney to Harry Potter, Chloe does it all, a fan of girly pop and all things today Dani and Paula are joined by Chloe to discuss books and fandom and the rise of girls enjoying nerd culture Keep Creating
…
continue reading
"Get up to speed on how to use something, what it means, where you would use it, or why you have to understand it. Then talk to people about it." Notable Moments 01:12 Talking about passions can help break you out of introversion. 04:49 Leave a legacy in your industry by being a teacher. 08:48 Networking can lead to opportunities by connecting with…
…
continue reading
This months book club pick was Crescent City: House of Earth and Blood, we are so close to finishing our journey through the Mass-verse (until the next book). April Book Club Choice: Crescent City House of Sky and Breath #booktok #sarahjmaas #bookclub
…
continue reading
"There's a lot of things in our mind that are probably not true. We just don't take the time to figure out what the problem is. People don't want to have those conversations." NOTABLE MOMENTS 01:06 Addressing Resistance to Change in the Workplace 05:06 Fix Assumptions: Hear Their Side 10:04 Improving Communication Through Diplomacy 12:17 Balancing …
…
continue reading
Paula talks with Dani and Mari about their weekend in Seattle attending Emerald City Comic Con for the first time. #eccc #emeraldcity #comiccon
…
continue reading
"You don't get in trouble for what you know. You get in trouble for what you don't know." Notable Moments 02:24 Be Average or Be Excellent 03:59 Empowering Change Through Feedback 07:31 Build Trust By Taking Action 10:37 Honesty Creates Impact 13:46 Cockerell Academy Creating excellence is magic, and the secret lies in the details. From my experien…
…
continue reading
Butterbeer Season has arrived in the wizarding world and new wands have are now available at Universal Orlando, join Paula and Dani as they discuss their favorite butterbeer and the new wand experiences #wizardingworld #harrypotter #butterbeer #butterbeerseason
…
continue reading
"You have to figure out a way to stand out. Then whatever that thing is, tell people. Let them know here's what I can do for you." Notable Moments 01:02 Combining Past Ideas for New Solutions 03:34 Disney vs. Universal: A Fascinating Rivalry 07:30 Pursuing Passion Versus Guaranteed Salary 10:32 Hiring Focus: Holistic Candidate Evaluation 13:43 Perf…
…
continue reading
Paula and Dani talk with Rachel (IG: @mypenseivememories) a Harry Potter Collector and Traveler about books, theme parks and collecting. Keep Creating!
…
continue reading
"I define creativity as the ability to have an idea. Everyone has a thousand ideas a day. I define innovation as the ability to get the idea done." Notable Moments 01:02 Career Built on Audacious Ideas 04:57 NASA Sends Buzz Lightyear to Space 06:46 Toolkit for Post-Pandemic Innovation 09:41 Future-Proof Skills Include Creativity & Empathy 19:35 Emp…
…
continue reading
Every month we are bringing you an update on the Fable Book club, this week we started Crescent City House of Earth and Blood as we head into the final 3 (released) books in the Massverse. Join us on Fable at Creating Magic Podcast to follow along with each book.
…
continue reading
"Customers today really want that speed of answer. They are impressed when people who get back to them quickly and answer their questions." Video can transform your customer service in ways you might not have imagined. It seems like today speed and personalization are key. I have found that using video for customer support can set you apart from th…
…
continue reading
Creating Magic talks to Jane, the owner of The New Romantics, Orlando's romance-only bookstore. Hear about all the things The New Romantics has to offer, book discussions as well as the journey to opening the store. #bookstagram #booktok #newromantics #creatingmagic
…
continue reading
"If you have a dream, it you can't just kind of follow it and expect it to happen. You have to chase it aggressively." Notable Moments 00:46 Collaboration between creative visionaries and operational experts creates a magical experience. 05:33 Guests seek unique experiences and heartwarming stories. 06:37 Imagineers need curiosity, collaboration, t…
…
continue reading
Creating Magic is back with Season 6! We have so much planned for this year and a few changes, make sure to check out todays episode to stay up to date and follow along on the next season of Creating Magic!
…
continue reading
When it comes to running a family business, one of the hardest transitions is passing the torch to the next generation. Many founders wrestle with the reality that their successors might not share the same drive or passion. Ultimately, people are the cornerstone of any business transition. Read the blog to hear how leaders can make the people in a …
…
continue reading
"So often when things change, we worry. But then we're using the problem, not the change." Managing a remote team is a new reality we have to embrace. A listener shared his concerns about managing a customer service team that transitioned to remote work back in March 2020 and has remained remote ever since. Managing a remote team still requires a o…
…
continue reading
Inspiration isn’t just a buzzword. It’s the real work of leaders. Years ago, I realized that creating an inspired environment isn’t about grand gestures. It’s about subtle, everyday actions that build a culture where people feel they belong and are valued. Read my blog for more on how inspiration is the real work of leaders. Notable Moments 00:57 A…
…
continue reading
In preparation for the release of Onyx Storm, we are talking about all things Fourth Wing and Iron Flame,
…
continue reading
"When you start using that word later, later shows up faster than you can imagine." Every day is a new opportunity to achieve your goals. A lot of people make New Year's resolutions and set big plans for a fresh start, but I believe every day marks a new beginning. There isn't a secret way of doing it. It's just a matter of getting started and stic…
…
continue reading
1
Throne of Glass: Kingdom of Ash
1:00:13
1:00:13
Riproduci in seguito
Riproduci in seguito
Liste
Like
Like aggiunto
1:00:13
Finish the journey of the Throne of Glass series read through with Kingdom of Ash with Nicollette, Angel, Dani and Paula
…
continue reading
"Is it hard to be a good leader? Yes, it's hard. But it's satisfying to have people you're helping every day, being available for them, and sharing your knowledge making them better." Notable Moments 00:47 Impact of promote a culture of availability and trust between leaders and employees 05:50 Open communication prevents disasters and protects rep…
…
continue reading
"If if you can't take a day off, you've really messed up. You haven't got the right people, I guarantee you." Notable Moments 01:32 Hire reliable, well-trained people with good attitudes. 05:50 Train employees for independent, confident work. 07:13 Empower staff to operate independently and efficiently. If you can step away and your operation still…
…
continue reading
"One of the best gifts is when either your kids or somebody else says, thanks for all you do for me. You really helped me. I see things differently today than I did before. I'm glad I met you." Notable Moments 00:37 Lack of recognition and future prospects causes widespread unhappiness and conflict. 05:06 Opportunity and investment in training and …
…
continue reading
1
Empire of Storms and Tower of Dawn Tandem Read Part 2
1:00:43
1:00:43
Riproduci in seguito
Riproduci in seguito
Liste
Like
Like aggiunto
1:00:43
Part two of the tandem read has arrived! Continue on the journey of the Throne of Glass series read through
…
continue reading
"Part of your training program for new hires is to look at these situations and say this is going to happen, and here's the answer. Here's what we say and here's what we do." NOTABLE MOMENTS 00:43 The Legacy of Harris Rosen 02:50 Handling Customer Expectations in Uncontrollable Customer Experiences 07:48 Prepare for Unforeseen Events By Controlling…
…
continue reading
