It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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COMPLAINTS ARE GOOD FOR YOUR BUSINESS (S12 - E13)
Manage episode 278611990 series 1352973
Contenuto fornito da Business Jazz. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Business Jazz o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Paul O'Mahony does not have a "list of complaints" today. Overpowered by an in-box. "I'm worn down" is a way of disguising complaints, isn't it? _______________ Empathy. Releasing 1,500 hares. The sport of Coursing. Courses. _______________ Complaints are a sign of life. Complaints are a sign that people still have some a believe that the company might pay attention to them. Customer Complaint Box: AIB Allied Irish Bank - how Roger Overall complained to the Bank - and prepared himself to go to war. Algorithms deal with complaints from customers - except in special circumstances. What's the different between Venting & Complaining? ____________ "Toddler-rant" by Donald Trump. ____________ "I am disappointed in you" & "You have disappointed me" - the shocking power of 'disappointment".
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continue reading
161 episodi
Manage episode 278611990 series 1352973
Contenuto fornito da Business Jazz. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Business Jazz o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Paul O'Mahony does not have a "list of complaints" today. Overpowered by an in-box. "I'm worn down" is a way of disguising complaints, isn't it? _______________ Empathy. Releasing 1,500 hares. The sport of Coursing. Courses. _______________ Complaints are a sign of life. Complaints are a sign that people still have some a believe that the company might pay attention to them. Customer Complaint Box: AIB Allied Irish Bank - how Roger Overall complained to the Bank - and prepared himself to go to war. Algorithms deal with complaints from customers - except in special circumstances. What's the different between Venting & Complaining? ____________ "Toddler-rant" by Donald Trump. ____________ "I am disappointed in you" & "You have disappointed me" - the shocking power of 'disappointment".
…
continue reading
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