It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Outsourced BDC - is it worth the savings?
Manage episode 387462485 series 2107333
Contenuto fornito da Colin Thomas. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Colin Thomas o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Outsourcing your BDC may initially seem like a great way to reduce expenses but outsourced teams are not going to be able to provide rapid responses to leads, calls, texts, and chats, manage your appointments, and follow up on actionable leads for your team. External BDC agents don't know your story or culture and might not handle every situation the way you'd like them to. Lack of CRM integration makes track-ability and reporting difficult. You have to rely on the statistics that the BDC gives you and trust they're correct. Before you outsource let’s talk. I have built more in house profitable BDCs than any other person in the USA. 708-733-5463
…
continue reading
15 episodi
Outsourced BDC - is it worth the savings?
Modern Dealer: Business Development with Colin Thomas BDC Colin™
Manage episode 387462485 series 2107333
Contenuto fornito da Colin Thomas. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Colin Thomas o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Outsourcing your BDC may initially seem like a great way to reduce expenses but outsourced teams are not going to be able to provide rapid responses to leads, calls, texts, and chats, manage your appointments, and follow up on actionable leads for your team. External BDC agents don't know your story or culture and might not handle every situation the way you'd like them to. Lack of CRM integration makes track-ability and reporting difficult. You have to rely on the statistics that the BDC gives you and trust they're correct. Before you outsource let’s talk. I have built more in house profitable BDCs than any other person in the USA. 708-733-5463
…
continue reading
15 episodi
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