Michael Hoy’s Bullish Outlook on Remodeling Market Recovery

The Remodeler Digital Playbook Podcast

In this episode of the Remodeler Digital Playbook Podcast, Rathna Ramakrishnan interviews Michael Hoy, CEO of Great Day Improvements. Michael shares his journey from a young worker in his father's auto repair shop to leading one of the top remodeling companies in the country. He discusses the importance of maintaining brand identity across multiple acquisitions, creating lifelong customers, and the role of technology in enhancing customer experience.
Michael also provides insights into marketing strategies, the significance of customer feedback, and offers advice for young remodelers looking to grow their businesses. The conversation concludes with Michael's thoughts on the future of the remodeling industry and the importance of personal connections in business.
📌 KEY MOMENTS:

- 04:46: Maintaining Brand Identity Across Acquisitions
- 13:27: Creating Lifelong Customers
- 22:21: Marketing Strategies in a Changing Landscape
- 31:57: Engaging with Customers Post-Project
- 40:08: Mentorship and Personal Growth
🌟 What You'll Learn:
- ACTIONABLE TIPS to create lifelong customers and how to use feedback.
- INSIGHTS into the role of technology and customer experience.
🔨 Essential listening for remodeling contractors seeking to advance their digital marketing strategies.
🎧 Tune in now to transform your approach to digital marketing!

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→ Step 1: Join our FREE Digital Dominance Club for Remodeling Contractors

→ Step 2: Follow us on Instagram

→ Step 3: Schedule a 1:1 call with Rathna now!

Let's rock your remodeling journey! 🛠️💰

Capitoli

1. Introduction to Michael Hoy and Great Day Improvements (00:00:00)

2. Michael's Journey into Home Improvement (00:01:44)

3. Maintaining Brand Identity Across Acquisitions (00:04:46)

4. Criteria for Acquisitions and Expansion (00:11:11)

5. Creating Lifelong Customers (00:13:27)

6. Customer Experience from Inquiry to Project Launch (00:14:43)

7. Technology and Tools in Home Improvement (00:18:48)

8. Marketing Strategies in a Changing Landscape (00:22:21)

9. Advice for Young Remodelers (00:27:19)

10. The Importance of Reviews and Customer Feedback (00:29:21)

11. Engaging with Customers Post-Project (00:31:57)

12. Time Management as a CEO (00:33:13)

13. 35:54 Connecting with Employees and Company Culture (00:35:54)

14. In-House Production and Accountability (00:38:46)

15. Mentorship and Personal Growth (00:40:08)

16. Personal Life and Hobbies (00:43:15)

17. Future of the Remodeling Industry (00:43:31)