It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...

Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).

From the author of Fanatical Prospecting and the company that re-invented sales training, the Sales Gravy Podcast helps you win bigger, sell better, elevate your game, and make more money fast.

How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...

Closing Time is a weekly podcast with insider tips and insights for go-to-market leaders. In each episode, you’ll meet a luminary in the sales, marketing, or customer success field and get actionable tips and tactics to elevate your game. Each 15-minute episode will go deep on skills to close deals, see the latest on marketing tech, or check out trends to elevate the customer experience.

Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.

The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of jo ...

"Welcome to Retention Simplified by WebEngage Academy. Your one-stop source for expert insights and advice on how to boost your business's bottom line. In each episode of our audio podcast, we cover detailed guide and analytics on how to take your retention marketing efforts to the next level. Whether you are just starting out with retention marketing or you are an experienced professional looking for new ideas, this podcast is for you."

BlastPoint Deep Dive Podcast explores the intersection of data, AI, and customer insights. Each episode dives into how AI-driven solutions help businesses understand and engage their customers, improve satisfaction, and reduce churn. Join us for expert insights, real-world examples, and practical tips on leveraging AI to transform the customer experience. Whether you're a business leader or a data enthusiast, this podcast will give you the tools to stay ahead in today’s competitive landscape ...

Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.

I'm Steve Hutt, the host of eCommerce Fastlane – your go-to podcast for proven strategies and actionable insights to accelerate your Shopify store's growth. As a seasoned ecommerce entrepreneur, I'm passionate about empowering online retailers to boost traffic, conversions, and lifetime customer value. One reviewer described the show as having an "impressive level of content that is accessible for beginners, but even more rewarding for deep e-commerce experts who want to get into the weeds o ...

The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...

Welcome to Nayri Unveiled Podcast! My name is Nayri, also known as Wedding Fashion Expert! I have what I think is the best job ever! Making women feel beautiful and confident in the most important article of clothing they will ever wear! I'm here to guide you along the way leading up to your special day! Tune in every Wednesday at 8 am PST for new videos each week supporting you through various aspects, tips, and tricks to consider when it comes to wedding attire and logistics as you prepare ...

There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers ar ...

This is The Lazy CEO Podcast where Jim Schleckser, author of “Great CEOS are Lazy” and Founder of The CEO Project, features compelling experts and topics for CEOs of mid to large-size companies.

Make your business work for you. Get the tips, tools and expert advice you need to grow your business while enjoying the journey.

The Intrepid Traveler is pulling back the curtain to reveal how some of the most extraordinary travel adventures are planned. Champagne toast at a secret destination in the Indian Ocean? An overnight in a Dark Sky Reserve in Africa on a night the Southern Cross is shining brightly? These are just two of the epic tailor-made travel adventures expert travel advisors can plan for their clients. But how do they plan these luxury retreats? And what other thrilling travel itineraries do they have ...

The Dev Interrupted Podcast is the premier podcast made exclusively for software engineering leaders. Hosts Dan Lines, Conor Bronsdon, and Ben Lloyd Pearson invite expert guests from around the world to explore strategy and day-to-day topics ranging from dev team metrics to accelerating delivery. Join us weekly for new episodes.

Welcome to The Action Item Podcast! Join business owners Trevor Hunter and Leo Lopez as they share wisdom from decades of real-world challenges. Trevor, with his marketing and operations expertise, and Leo, the expert in customer experience and call centers, dive deep into personal experiences and client stories, highlighting the hurdles and victories of entrepreneurship. Each episode ends with a powerful action item you can implement today. Whether optimizing workflow, handling late payment ...

Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. W ...

Welcome to "Roofing Insights with Rosenow Customs," your ultimate guide to the dynamic world of roofing, windows, and siding in the heartland of America, Neenah, Wisconsin. Brought to you by the family-owned, customer-first company with over 20 years of industry experience, we're here to simplify roof repairs and maintenance for you, while introducing you to the modern roofing trends powered by new technology. Our podcast takes you on a journey behind the scenes at Rosenow Customs, where qua ...

James Sinclair's Business Broadcast is the weekly podcast from the award-winning entrepreneurial CEO of the Partyman Group; James operates 17 family-based brands which welcome over one million customers through the doors of their attractions every year. Each week James will speak with different business owners who have multiple challenges. Listen in as James attempts to help these guests overcome their challenges and grow their business. At heart, James is an entertainer who’s passionate abo ...

Welcome to Amend & Progress, a podcast from Vodori designed to help you improve the material review process at your organization one day at a time. We’re focused on providing novel insights, actionable best practices, and expert perspectives to change how you think about and approach material review.

Want to make your product stand out in a crowded market? It all starts with great positioning. I’m April Dunford, the expert high-growth tech companies go to when they have a positioning problem. With over two decades of experience as a startup executive and consultant, I have positioned and re-positioned hundreds of products and companies. Using my battle-tested methodology, I'll teach you the nitty-gritty of positioning so that you can unlock better marketing and sales performance. If you' ...

Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small busin ...

Welcome to Epochal Growth, the podcast dedicated to transforming the way we lead by embodying the change we seek. Embracing the belief that we are the leaders we’ve been waiting for, our mission is to empower leaders to create impactful and lasting transformations in their organizations. Hosted by industry expert Sarah Caminiti, each episode brings together visionary leaders and change-makers to explore the profound impact of inclusive and intentional leadership. Through engaging conversatio ...

Discover "Funded, Now What?!" - a groundbreaking podcast by AndrewStartups. With 18 years of experience, Andrew has guided startups to success, even leading 5 projects to successful exits. This podcast delves into post-funding startup management, covering hiring, business focus, and the evolving marketing landscape. Gain insights and confidence through interviews, expert advice, and firsthand accounts. "Funded, Now What?!" equips you for informed choices on your path to startup growth and un ...

Do you love trucks, Jeeps, customs, wheeling, fabrication, new products, events, and the latest in truck news? Then you won't want to miss this fun and irreverent look at today’s world of trucks. Hosted by veteran Los Angeles radio personality and producer Jay “Lightning” Tilles (106.7 FM KROQ) and truck expert and longtime automotive journalist Sean P. Holman (Truck Trend, Four Wheeler, Diesel Power, Truckin', Jp, Petersen's 4-Wheel & Off-Road, and OVR Magazine), the Truck Show Podcast brin ...

Thought-provoking interviews designed to share real and actionable insights from founders, C-level executives, and thought leaders hosted by marketing insider Joshua Carlsen.

"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide. Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, a ...

Entrepreneur Inspiring Stories to Help Motivate, Build, & Grow Your Successful Business with a Master Class from Entrepreneurial Thought Leaders that tell it How It Is... Millionaire Interviews is actionable advice for the (future & present) Entrepreneur, Thought Leaders, Solopreneur, Youpreneur, and Small Business Owner. The host interviews Business Founders in the Product, Service, Real Estate, and Tech industries so they can teach you from their experience. Connect with other Listeners @ ...

Welcome to The Experience Expert podcast where we discuss the power and impact of experiences. From customer and employee experiences to entrepreneurial and lifestyle experiences, we uncover how experiences change the way we view the world and journey through life.

Hosted by Yuriy Margolin of Moving Sales Professionals. A 100% US-based Call Center for the Moving Industry. Booking moves and providing customer service since 2018. Over 20 years of Moving Industry Experience, with all lead sources, all CRMs, and book residential/commercial, local, and long distance moves. We hire, train in-house, and have sales professionals ready to fill up your calendar as soon as today. More than just a Call Center, we work with new and experienced owners to provide ind ...

Insights are integral to the growth of your business. Those that are not collecting, analyzing and above all integrating consumer insights will fall behind competitors who are learning about how to better serve their customers. Every episode, we speak with an insights leader from one of the world’s leading brands to hear how they’re integrating consumer insights into strategy to move the business forward.

When it comes to finding top-quality timber supplies on the Gold Coast, Harmony Timber Floors stands out as the go-to provider for both residential and commercial needs. Renowned for their exceptional range of timber products, Harmony Timber Floors offers an extensive selection of premium-grade timber that caters to various styles and applications. Whether you're looking to enhance the aesthetic of your home with exquisite flooring or need durable timber for a commercial project, their exper ...

Healthy building expert Andrew Pace uses his 25+ years experience to produce this weekly podcast, dedicated to the discussion and education of home health and human wellness. With over 20,000 satisfied clients all over the world, Andrew has a keen awareness of the issues relating to chemical sensitivity, green building, mold remediation and toxicity reduction. As a healthy home consultant, Andrew continues to be sought after to assist on projects all over the world, but his true passion is t ...

How to be successful in Multichannel & eCommerce - practical suggestions and advice from seasoned industry experts. We have many years of experience and we share our knowledge and discuss important multichannel issues with guests. We hope you find it interesting. Talk to us - www.prosperocommerce.com/connect We had some great feedback from you for our first season released earlier this year, so have decided to come back for a second season. As before, we’ve tried to give you a mix of strateg ...

The Current Podcast returns for another season of insights and inspiration from leaders at the world’s most influential brands. Editors and co-hosts Damian Fowler and Ilyse Liffreing uncover candid stories from these executives on everything from how they landed their roles to moments of redemption to innovations they're excited about and more. New episodes are released every Wednesday.

If you’re seeking top-quality hearing aids in Cardiff, look no further than Prestige Hearing. This esteemed clinic specializes in providing personalized hearing solutions that enhance your auditory experience. With a commitment to customer satisfaction, Prestige Hearing offers a comprehensive range of advanced hearing aids tailored to meet individual needs. Their expert audiologists utilize cutting-edge technology to assess your hearing accurately, ensuring you receive the best possible devi ...

Gain unparalleled access to the minds of industry-leading CIOs, CTOs, and CISOs. Enjoy weekly episodes filled with expert insights, inspiring stories, and trend analysis, all brought to you by the people shaping the future of technology. Whether you're an IT professional, aspiring tech leader, or general tech enthusiast, IT Visionaries has something for everyone. Don't miss out on the chance to learn from the best – subscribe now! Mission.org is a media studio producing content for world-cla ...

Welcome to the T&J Rooter Service Podcast, your one-stop source for expert plumbing advice and tips from a trusted, family-owned business in Toledo, Ohio. With over 20 years of experience serving Northwest Ohio, Southeast Michigan, and the surrounding areas, we're here to share our knowledge and help you tackle your plumbing, sewer, and drain issues with confidence. Our team of certified and highly trained plumbers are dedicated to providing the best solutions to keep your home or business r ...

The StrategyCast podcast explores the nature of what it means to be at the helm of marketing decisions. Every episode is crafted to make people think, to spark some “aha!” moments, and to illustrate just how important a truly integrated marketing strategy and a solid, inspired brand presence are to success and longevity. Your host, Lori Jones, is the President & CEO of Avocet Communications, and she has over 30 years of integrated marketing experience. Lori has interviewed over 400 top busin ...

Welcome to Smarter Business with AI: your weekly podcast showcasing practical AI applications designed for small and medium-sized enterprises (SMEs). Each week, we’ll explore how AI is revolutionizing businesses like yours—improving customer service, streamlining operations, and driving growth. Brought to you by the team at New Era AI, we simplify AI into actionable strategies that you can implement in your business. Tune in for real-world examples, expert interviews, and valuable insights o ...

The Digital Banking Podcast is powered by Tyfone. Tyfone is a dramastically better digital banking provider. Our appeal is unique, we collaborate closely with our customers and the banking ecosystem in an open approach coupled with a powerful user experience that helps “get things done”! On our podcast you will hear how digital banking plays a leading role for community minded financial institutions from the unique perspectives of our industry expert guests.

The car business is rapidly changing and modern car dealers are meeting the demand. Join Michael Cirillo on The Dealer Playbook podcast which features expert interviews, actionable advice, and insights that will help you create a thriving career and life within the retail automotive industry.