I migliori Beyond Philosophy Llc podcast (2024)

1
The Powerful Influence Superstition Plays in Customer Decision-Making 26:47

7d ago26:47

26:47

Colin doesn’t sit in aisle 13 when he flies on an airline. It’s silly but true. He also fancies his red knickers on days when he is speaking in front of large crowds. While this errs on the side of too much information, it also foretells the topic of this week’s episode: superstitions and how they influence our decisions as customers and otherwise.…

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My House Was Recently Flooded! This Taught Me How to Treat Customers in Distress 35:47

14d ago35:47

35:47

Hurricane Debbie dumped 17 inches of water in Colin's home. It was a traumatic experience, from wading through the murky water to the neighbor’s house—hoping not to encounter the alligators that usually hang out nearby—to watching a team of 12 recovery professionals sweeping through and gutting what remained inside after the water subsided. The exp…

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Discover The Secret of How to Gain Actionable Customer Insights 34:22

21d ago34:22

34:22

Customer feedback is critical to managing and improving your customer experience but it isn’t easy to get. Worse, it isn’t always useful and enlightening on what you are doing well, or perhaps more importantly, not so well. In this episode, we tackle a common problem many businesses face: how to get more actionable customer feedback. Our guest, Tim…

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Great Tips on How to Run a Successful Workshop and Motivate Your Audience 34:18

28d ago34:18

34:18

One of the benefits of being in business and academia for years is that we have a lot of experience running workshops. This episode is a brain dump of all the stuff you won’t learn in a book but is critical to the successful outcome of your program. The first and perhaps most critical step is breaking the ice. By setting a relaxed and open tone, yo…

1
Managing Rising Customer Expectations With Limited Resources 27:45

1M ago27:45

27:45

Claire Dunwood has a pickle. She wants to know how to manage rising customer expectations with fewer resources than she used to have. This episode seeks to help her—and you—do exactly that. It’s pretty common to hear problems like this today. Responding to rising expectations is easy when there is no limit to the resources you can throw at it. Doin…

1
Personalization with Graham Hill 39:28

1M ago39:28

39:28

Personalization is a developing area in Customer Experiences. With AI driving what could be possible, many of you might be wondering how you can best leverage its capability in yours. To that end, we invited our special guest, Graham Hill, Ph.D., to explore the rapidly evolving field of Personalization in Customer Experiences. With decades of exper…

1
Why People Make So Many Crazy Excuses and What This Means for You 28:27

2M ago28:27

28:27

Fair Warning: this episode regarding excuses was prompted by recent experiences with tradespeople during Colin’s kitchen renovation. No one likes excuses, least of all your customers. Lately, Colin has been hearing many amazing excuses about why something can or cannot be done in his kitchen project. It got him thinking about excuses and why people…

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Planning for a Better Future with the Army of Love 8:19

2M ago8:19

8:19

“The healers of the world must unite right now to form an army of love, to help the world build a better story, a story truly worthy of who we are.” - Dr. Karen Curry Parker, host of Quantum Revolution and creator of Quantum Human Design™ and The Quantum Alignment System™. Explore the relationships between the stories we tell ourselves and the worl…

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Is Marketing Ethical? A Deep Dive into Scarcity Tactics and Ethics 33:17

2M ago33:17

33:17

In this episode, we tackle a thought-provoking question from one of our listeners: Is it ethical to use urgency as a marketing tactic? This question sparked a deep conversation about the ethics of digital marketing, particularly the use of scarcity to drive sales. We feature insights from Daniel Bisett, partner and CXO at WeRock DM, and Marketing P…

1
It's So Hard To Say Goodbye: Podcast Final Episode! 6:05

2M ago6:05

6:05

Shoot Me A Message! Take a listen to the final episode of The Kandid Shop Podcast as I reflect on the incredible journey shared with listeners. From deep conversations to funny laughs, I look back on four seasons of engaging content and meaningful connections. While the show may be ending, I am excited for future projects that will continue to fost…

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Is Empathy Over-Hyped? What is Its Role? Why Bother? 31:02

2M ago31:02

31:02

In this episode, we dive deep into the concept of empathy and its significance in Customer Experience Management. We challenge common perceptions of empathy, explore its connection to emotional intelligence, and examine how both concepts can enhance your experience management efforts. We begin with a discussion on the importance of Emotional Intell…

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A Journey through Spiritual Doorways: Psychiatry Informed by Spirituality with Dr. Kerri Husman 27:53

2M ago27:53

27:53

“I know the science behind Healing Touch. I've seen the science behind shamanic healing. And it's profound.” - Dr. Kerri Husman, MD, psychiatrist, core shamanic practitioner, and today’s guest on Quantum Revolution Dr. Husman's experience with ancient spiritual practices informs her approach to modern mental health care, opening the door to a new w…

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Rules To Help You Decide When To Fire Your Customers To Increase Profit 31:55

2M ago31:55

31:55

In this episode, we challenge the conventional wisdom of customer-centricity and discuss why firing a customer is sometimes necessary. While it may seem counterintuitive, knowing when to let go of a customer can benefit your business in the long run. We outline five critical rules to help you determine when it's time to part ways with a customer: R…

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How Do We Marry AI And The Human Interaction To Create A Great Experience? 32:26

3M ago32:26

32:26

In this episode, we explore the role of AI in customer experiences and whether it will replace human interaction. Ali Cudby, CEO of Alignment Growth Strategies, shares insights on leveraging AI to build customer relationships effectively. We discuss practical AI tools that enhance customer experiences and streamline efficiency. There are a couple o…

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Friction in Customer Experience is Not Always a Bad Thing; Here's Why 35:46

3M ago35:46

35:46

Friction occurs when a customer has to work or think hard during an experience. Many times, friction is accidental or the result of organizational apathy. In these instances, friction is a bad thing. Friction is rarely a good thing in a Customer Experience. However, there are times when it can be beneficial. For example, when your bank uses two-fac…

1
Harnessing Quantum Wellness with Integrative Medicine and Human Design 14:07

3M ago14:07

14:07

“To truly create effective and lasting change, you have to address all levels of your being: physical, mental, emotional, subtle, and quantum." - Dr. Karen Curry Parker, host of Quantum Revolution and creator of Quantum Human Design™ and The Quantum Alignment System™. Join us as Dr. Karen Curry Parker explores how integrative medicine and Human Des…

1
Why Trades People Have Such A Poor Reputation And What To Do About It 25:31

3M ago25:31

25:31

Colin has a bone to pick. No, it's not with cable providers this time. It's with the tradespeople involved in his latest home reno project. They are living up to the poor reputation that precedes them, and he has a list of complaints. Key problems included inaccurate pricing, disdain for previous workers' efforts, lack of collaboration, excessive u…

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Unleash the Amazing Power of Mental Models to Decode Customer Behavior | Master Class Part 8: Unlocking the Psychology of Customer Experience 32:02

3M ago32:02

32:02

Did you ever have an imaginary friend? If so, you already have a leg up on this week’s episode. Chances are you created a mental model of your imaginary friend and could predict with 100 percent accuracy how they might react to a given situation. A mental model is a detailed creation of an imaginary customer that helps you determine how a real-life…

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How I Escaped the Trauma Cult with Silvia Hartmann 50:39

3M ago50:39

50:39

Embracing positive energy and shifting from trauma to joy with Silvia Hartmann. “It is really important to understand that happiness isn't a privilege. It is of the essence.” - Silvia Hartmann, writer, researcher and trainer in the fields of personal and professional development, energy psychology, creativity and metaphysics, and today’s guest on Q…

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How to Boost Productivity and Morale by Eliminating Workplace Friction 35:46

4M ago35:46

35:46

You know that friction in a Customer Experience is a problem that needs fixing. However, do you have that same perception of workplace friction? If you feel the friction at work, you probably do. But if you don't, you likely think little of it, if at all. Doing work for money requires a certain amount of friction, right? However, if the friction im…

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How to Understand Your Customers Hidden Motivations to Gain ROI Sub Title: Master Class Part 7: Unlocking the Psychology of Customer Experience 28:38

4M ago28:38

28:38

Customers can tell you why they do something, But they might be wrong. It's not that customers are stupid. No, it is quite the contrary. Customers' thinking and decision-making are complicated; multiple things happen simultaneously. Sometimes, the reason customers do things is hidden, even from the customers themselves. In our penultimate mastercla…

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Transforming Trauma through Heart-Centered Healing with Kamakshi Hart 29:36

4M ago29:36

29:36

Learn practical techniques for turning pain into power through creative self-expression with Kamakshi Hart. “The messages of the show were called out from me to share with others, to bring that hope into the world, that no matter what you've been through, you can find your way home to your true self.” - Kamakshi Hart, (she/her), trauma-informed cou…

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As a Boardroom Veteran, Here Are My Secrets of Gaining C-Suite Support 28:08

4M ago28:08

28:08

Sanjay Patel faces a challenge many of us can relate to: how to get senior executives to buy into your program. Dealing with senior management can be nerve-wracking, as I learned twenty years ago when my heart rate spiked during a presentation to the CEO and C-suite. Today, I've mastered strategies for these situations. In this episode, we discuss …

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IT'S SUMMER BREAK TIME! 1:49

4M ago1:49

1:49

Shoot Me A Message! Summer Break Announcement Hey Podcast Fam!! The Kandid Shop Podcast is taking a well-deserved summer break! We’ve had an amazing season full of kandid conversations, inspiring stories, and thought-provoking topics. We're pausing the show for the summer to spend time with family, recharge, and bring you even more incredible conte…

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How We Weigh Risk In Buying Decisions, The Answer Is Counter-Intuitive. Master Class Part 6: Unlocking the Psychology of Customer Experience 25:39

4M ago25:39

25:39

This episode is the sixth in an eight-part series on Unlocking the Psychology of Customer Experience. Here, we explore the psychology we have regarding how human beings deal with predicting unpredictable outcomes. The discussion focuses on biases that influence how people perceive and assess probability and risk, impacting their judgment and decisi…

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You Are a Once-in-a-Lifetime Cosmic Event-Redefining Your Life Purpose through Quantum Consciousness 13:39

4M ago13:39

13:39

Experience a transformative reading from The Quantum Human as Karen Curry Parker explores the depths of consciousness and human potential. “Our true nature is to be creative. We are all, each and every one of us, powerful creative beings who use our perceptions to create our collective and individual experience of reality.” - Dr. Karen Curry Parker…

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Embracing Love in All Its Forms: A Kandid Chat on Non-Traditional Relationships w/Gayle Lynn and Jess Lynn 1:01:27

4M ago1:01:27

1:01:27

Shoot Me A Message! Curious about the evolving landscape of love and relationships? You're in for a treat! In this Best Of Season 3 episode, Relationship coaches Gayle Lynn and Jess Lynn(no relation) join me to uncover the intricate world of non-traditional relationships. From polyamory to swinging, we dispel myths and share firsthand experiences t…

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The Surprising Truth About Economic Decision-Making: Why Your Logic Might be Flawed. Masterclass Part 5: Unlocking the Psychology of Customer Experience 29:25

4M ago29:25

29:25

Regarding Customer Experiences and the behavioral sciences, there is seldom only one thing happening at a time. There are usually a lot of things happening at once. This masterclass episode, the fifth in a series of eight, explores economic biases and how they create flaws in our decision-making logic. For example, one key bias discussed is the Sun…

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Embrace Your Power Radiate Your Brilliance: A Kandid Chat w/Life Transformation Specialist Tina Hines 51:49

5M ago51:49

51:49

Shoot Me A Message! What if you could transform your life from the inside out? Join me, as I sit down with the remarkable Tina C. Hines, a Life Transformation Specialist, empath, intuitive, clairvoyant, medium, and healer as we discuss just that! In this heartfelt episode of The Kandid Shop, Tina opens up about her profound journey from a 30-year c…

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Is Surge Pricing a Game-Changer or Deal-Breaker for Customers? 30:28

5M ago30:28

30:28

Surge pricing, a form of dynamic pricing, involves raising prices during spikes in demand to balance supply and demand. It is a rational economic solution to manage demand effectively, but it can generate negative emotions among consumers who feel they're being unfairly charged. Surge pricing is a specific flavor of dynamic pricing or, depending on…

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Transforming Friendships: A Kandid Chat on Boundaries and Toxic Relationships w/ Dr. Leslie Dobson 39:01

5M ago39:01

39:01

Shoot Me A Message! Ready to revolutionize your friendships and set healthier boundaries? Join me, as I sit down with the insightful Dr. Leslie Dobson, a clinical and forensic psychologist and the brilliant author behind "The Friend Cleanse." We uncover her unique journey through the challenging world of psychology, particularly her impactful work …

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Your Mood Has a Massive Effect on Your Decision Making. Here’s why. 31:21

5M ago31:21

31:21

Various motivational biases and emotions shape customer experiences, emphasizing the need for a holistic approach to designing experiences. For example, the customer’s mood significantly impacts the customer’s decision-making processes. Today's discussion highlights why understanding the customer’s mood and managing customer emotions helps you achi…

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The Genius of Empathy with Dr. Judith Orloff 26:41

5M ago26:41

26:41

Discover the power of saying no while maintaining your emotional balance in a world full of chaos with Dr. Judith Orloff (@JudithOrloffMD), author of the new book The Genius of Empathy, and Dr. Karen Curry Parker. “You have empathy for the suffering that caused the acts. And that frees you from being obsessed about them. It allows you to do the wor…

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Life & Love Beyond Labels: A Kandid Chat on Identity and Marriage w/Sam and Vanessa Castle 59:23

5M ago59:23

59:23

Shoot Me A Message! How do you navigate life when your identity is constantly questioned? In this heart-to-heart episode of The Kandid Shop, I sat down chat with the inspiring duo, Life Coach & Host of the "Be You, Do You" podcast Sam Castle, and his wife Vanessa Castle, an MSW and LGBTQ+ advocate. Sam opens up about his journey as a transgender ma…

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The AI Race Is On! Get Ahead By Avoiding These Surprisingly Simple Mistakes 35:22

5M ago35:22

35:22

This has been created in partnership with NICE. AI is a significant development in experience management, but many organizations need help with its implementation. While experimenting with AI, like ChatGPT, offers a glimpse of its potential, it's challenging to understand how AI fits into the broader tech stack and business systems. In today’s epis…

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Proven Strategies to Harness Social Influence for Increased Customer Sales 32:56

5M ago32:56

32:56

A Master Class Part 3: Unlocking the Psychology of Customer Experience In the third episode of our Master Class series on the Psychology of Customer Experience, we delve into how other people influence our behavior. Understanding these theoretical dynamics is practical, empowering you to design effective Customer Experiences. Robert Cialdini's rese…

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Breaking Free from Societal Conditioning with the Five Human Design Types 20:00

5M ago20:00

20:00

Discover your authentic self and transform your life with Quantum Human Design™. Begin rewriting your story today. "You're not broken, stuck, or blocked. You've simply been conditioned." - Dr. Karen Curry Parker, host of Quantum Revolution and creator of Quantum Human Design™ Join Karen as she explores the profound journey of breaking free from soc…

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The Business of Pleasure: A Kandid Chat on Legalized Sex Work w/Madam Bella Cummins 1:01:23

5M ago1:01:23

1:01:23

Shoot Me A Message! !!Content Warning!! This episode contains discussions about legal sex work and is for the purpose of supporting legal sex workers' rights, work health, safety, and well-being. If this content offends you, please don't listen further. Thank you and enjoy the show. Join the conversation as I sit down with the insightful Madame Bel…

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Big Mistake: Making AI Your Autopilot Rather Than Your Co-Pilot in Your CX 31:04

6M ago31:04

31:04

Quality assurance is crucial in Customer Experience Management, and assessing call center operations provides valuable insights into an organization's customer-centricity. The subject of today’s episode is the result of our None of Use is Clever as All of Us feature. One of our listeners, Jamie Scott of Evaluagent shared his thoughts on Quality Ass…

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Think You're Cut Out for Consulting? Listen to This First! Pros and Cons of Being a Management Consultant 26:13

6M ago26:13

26:13

Matt breaks down the pros and cons of a career in management consulting. Part 1: The Pros of Being a Management Consultant 1. Diverse Experiences and Challenges 2. High Impact Work 3. Learning and Development 4. Networking Opportunities 5. Competitive Compensation Part 2: The Cons of Being a Management Consultant 1. High Pressure and Stress 2. Work…

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BEST OF SEASON 3: Forgiveness is a Choice: A Kandid Chat on the Illusion of Mandatory Forgiveness w/Michelle Agopsowitz 41:41

6M ago41:41

41:41

Shoot Me A Message! Have you ever felt the heavy weight of being told to forgive when your heart wasn't ready? Join me, as I engage in an enlightening conversation with Counselor, Reiki Master, and the Founder of Illuminated Path Counseling, Michelle Agopsowicz. Together, we get kandid about toxic forgiveness and how societal norms rush us into a r…

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How Memories Build Lasting Customer Relationships 29:41

6M ago29:41

29:41

A Master Class Part 2: Unlocking the Psychology of Customer Experience In this episode, we continue exploring the psychology behind Customer Experience, focusing on the role of memory. Customer loyalty hinges on how memories are formed and retained. Therefore, understanding memory formation is crucial for designing impactful experiences. Memory for…

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Activating Your Purpose beyond Doing by Unleashing the Power of Being 22:21

6M ago22:21

22:21

Embark on a journey into Human Design as the cosmic blueprint encoded within each of us is revealed, guiding us towards purpose and fulfillment. “Be yourself. Love yourself. Be relentlessly and unapologetically who you were born to be." - Dr. Karen Curry Parker, host of Quantum Revolution and creator of Quantum Human Design™ Embark on a captivating…

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Conversations Without Conflict: A Kandid Chat on Politics, Religion, and Conversations for Healing with Corey Nathan 1:03:24

6M ago1:03:24

1:03:24

Shoot Me A Message! In today’s episode of The Kandid Shop, I had the pleasure of chatting with Corey Nathan, the creative mind behind the "Talkin Politics and Religion Without Killin’ Each Other" podcast. Corey shared his unique journey from growing up in an observant Jewish family to converting to Christianity in his late twenties, which sparked h…

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Why Customers Make Instant Decisions And How To Effect it 29:51

6M ago29:51

29:51

A Master Class: Unlocking The Psychology of Customer Experience With this episode, we begin an eight-part series exploring customer behavior and the psychology that drives it. Each part will delve into the various psychological aspects of Customer Experiences, offering practical advice on understanding and influencing them. Our focus today is on wh…

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Boosting Domestic Uranium Production & Processing: A Strategic Move for Energy Independence 24:06

6M ago24:06

24:06

Boosting Domestic Uranium Production & Processing: A Strategic Move for Energy Independence Overview: This podcast episode focuses on recent U.S. policy changes aimed at stimulating domestic uranium production and processing. The discussion revolves around the implications of these changes, particularly in the context of global supply chains and en…

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The New Frontier: Space Warfare and International Diplomacy 15:26

6M ago15:26

15:26

The New Frontier: Space Warfare and International Diplomacy This podcast episode delves into the complexities and emerging concerns surrounding space warfare, particularly focusing on a recent United Nations Security Council resolution aimed at banning nuclear weapons in space. The discussion highlights the geopolitical dynamics, technological adva…

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Demystifying Diabetes: A Kandid Chat on Managing and Understanding the Condition w/Chet Galaska 53:19

6M ago53:19

53:19

Shoot Me A Message! DISCLAIMER: The content of this podcast is not intended to be a substitute for professional medical advice, diagnosis, or treatment. The use of information on this podcast or materials linked from this podcast is at the user’s own risk and listeners should not disregard or delay in obtaining medical advice for any medical condit…

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How to Use Psychology to Build Customer Loyalty That Creates ROI 30:52

6M ago30:52

30:52

In this episode, Colin and Ryan tackle a listener's question about the psychology of customer loyalty, delving into its emotional and relational aspects. Loyalty, they explain, goes beyond mere repetition of behavior; it is rooted in deep emotional attachment and often requires sacrifice. Drawing parallels to personal experiences, such as loyalty t…

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Rewire Your Brain for Bliss with Dawson Church 34:56

6M ago34:56

34:56

Ready to reclaim sovereignty over your mind and rewrite your narrative? Join us as we explore simple yet profound practices to combat anxiety and cultivate resilience. “There is all this stuff that can stress us out and we can have these high levels of anxiety and depression. But if we take care of ourselves, if we find ways to calm ourselves, soot…

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