I migliori Winning Time podcast (2024)

1
The Power of Product Knowledge: Mastering the Basics 3:52

1d ago3:52

3:52

In this episode, Dr. Michelli reflects on a pivotal experience that reshaped his approach to customer service training while working with Godiva's retail team. The realization struck during a disappointing lunch at a new restaurant, where the server needed more essential product knowledge about the menu items. This highlighted a significant oversig…

1
Feel Alive Again - Boost Your Energy Level Now 26:38

2d ago26:38

26:38

Are you tired of feeling sluggish, drained, and overwhelmed? Do you constantly give to others but never seem to get the support you need? It’s easy to get caught in the cycle of exhaustion when you're always the one showing up for everyone else but never prioritizing your own energy. In this episode of Time to Win Podcast, we explore the hidden ene…

1
Tis the Season: Scaling-up for Consistently Memorable Holiday Experiences 4:17

8d ago4:17

4:17

In this episode, Dr. Michelli discusses strategies for businesses to manage the holiday shopping season, ensuring both temporary and permanent staff deliver consistent, high-quality customer experiences. As holiday shopping begins earlier each year and represents a substantial portion of annual revenues, it's crucial for companies to prepare their …

1
Why Feel Burnt-Out and Overwhelmed When You Can Feel Alive Again Time to Win Podcast RJ Jackson 22:04

9d ago22:04

22:04

Welcome to 'Time to Win Podcast'! In today’s episode of Time to Win with RJ Jackson, we’re diving deep into what it takes to avoid burnout and feel alive again. If you’re a woman juggling leadership roles at work, home, and in your community, you may know the overwhelming feeling of being stretched too thin. This episode is about overcoming overwhe…

1
Transforming Service into Experience: The Power of Personal Connection 4:06

15d ago4:06

4:06

In this episode, Dr. Michelli examines the profound impact of exceptional customer service that transitions into unforgettable customer experiences. He shares a compelling story from Capital One, where a simple customer service interaction was transformed into a memorable experience that resonated deeply with the customer. The story revolves around…

1
When The Setback Sets You Up for The Ultimate Comeback Time to Win Hosted By RJ Jackson 27:20

16d ago27:20

27:20

Have you ever felt defeated by life’s setbacks, wondering if you could ever bounce back? I Imagine if every setback you’ve faced was actually a set-up—an opportunity for something greater. In this powerful episode of The Time to Win Podcast, your host RJ Jackson, The Courage Giver, dives deep into the hidden strength behind life’s challenges. With …

1
The Truth About Customer Experience: It’s the Journey, Not Just the Touchpoints 4:11

22d ago4:11

4:11

In this episode, Dr. Michelli explores the nuanced insights from a pivotal Harvard Business Review article on customer experience management. He discusses how traditional transactional touchpoints may not fully capture the essence of customer engagement and can sometimes mislead businesses about their performance. The article highlights that organi…

1
Overcome Procrastination Now Time to Win Podcast Impact Speaker RJ Jackson 18:44

23d ago18:44

18:44

Ever find yourself stuck in the cycle of “I’ll do it tomorrow,” only to watch tomorrow come and go with nothing done? In this episode, I’m breaking down the 3 common mistakes that keep us stuck in procrastination—and trust me, I’ve made them all! You’ll learn to stop waiting for the perfect moment, break free from overthinking, and take action with…

1
It's Not Just Who You Know: Building Deeper Connections for Success 4:41

29d ago4:41

4:41

In this episode, Dr. Michelli delves into the art of relationship-building, challenging the traditional adage with a nuanced approach: “It’s not what you know OR who you know. It’s what you know ABOUT who you know and what they know about you.” He discusses the importance of not only forming connections but also deeply understanding and being under…

1
3 Ways to Turn Your Life Around and Make an Impact Time to Win Podcast RJ Jackson 19:53

1M ago19:53

19:53

Welcome to Time to Win Podcast with RJ Jackson, where we focus on going beyond the surface and creating a lasting, positive impact in every area of your life—at work, in your business, at home, and in your relationships. In today's episode, "From Scratching the Surface to Soaring in Your Purpose," RJ Jackson, impact speaker, and mindset coach, brea…

1
The Success of Your Business Depends on a Single Question: How Do You Respond? 4:05

1M ago4:05

4:05

In this episode, Dr. Michelli explores the impact of leadership perspectives on customer experience, drawing from the philosophical views of Jean-Jacques Rousseau and Thomas Hobbes. He discusses how successful customer experience leaders, who see team members and customers as inherently good, tend to foster more positive and trusting environments t…

1
Magnify Your Impact How to Speak Up Time to Win Podcast RJ Jackson 19:55

1M ago19:55

19:55

In this episode of the Time to Win Podcast, RJ Jackson, your mindset coach, and speaker, takes you on a journey of discovering how to magnify your impact. We all want to make a difference, but what does it take to create a ripple effect beyond just one moment? Whether you're a leader in your workplace, navigating relationships with your family, or …

1
Customer Experience (CX) Day - Celebrating the Power of Partnership 5:15

1M ago5:15

5:15

In this episode, Dr. Michelli discusses his role as a visiting assistant professor of service excellence and announces the new Master of Science in Customer Experience program at Campbellsville University. He recounts his partnership with Dr. Joseph Hopkins, the university's president, which led to the development of this innovative degree program …

1
How to Magnify Your Impact Time to Win Podcast RJ Jackson 23:17

1M ago23:17

23:17

In this episode of the Time to Win Podcast, RJ Jackson, your mindset coach, and speaker, takes you on a journey of discovering how to magnify your impact. We all want to make a difference, but what does it take to create a ripple effect beyond just one moment? Whether you're a leader in your workplace, navigating relationships with your family, or …

1
Let's Talk Economics! 44:38

2M ago44:38

44:38

This time around with Alex & Dan we talk about economics, tech gadgets, when are we talking too much and Dan gets some homework...again!Di Alex & Dan

1
Are you a Lovemark? The Journey to Becoming a Beloved Brand 4:25

2M ago4:25

4:25

In this episode, Dr. Michelli delves into the enchanting world of brand affection, discussing the phenomenon of weddings and receptions at unconventional venues like Starbucks, illustrating the concept of "lovemarks" defined by Kevin Roberts. These are brands that inspire loyalty beyond reason, evolving from mere trademarks into beloved fixtures in…

1
You Deserve to Feel Appreciated and Valued Time to Win Podcast RJ Jackson 25:13

2M ago25:13

25:13

If you’ve ever felt like no matter how hard you try, your efforts go unnoticed, you’re not alone. Feeling undervalued and unappreciated is a pain many women silently carry. It’s exhausting to pour your heart into your work, relationships, or family, only to feel like it doesn’t matter. You’re giving your best, yet it feels like you’re invisible—uns…

1
Defying Expectations - The Power of Vision, Purpose, and Dedication 4:14

2M ago4:14

4:14

In this episode, Dr. Michelli reflects on the remarkable journey of Ernie Andrus, a World War II Navy veteran who, at the age of 100, completed his second run across America. Dr. Michelli shares insights from his personal experience running alongside Ernie, exploring the deep lessons in determination, resilience, and purpose that Ernie's endeavors …

1
A Scary Story from Dan and What is Resilience? 42:19

2M ago42:19

42:19

Dan has a scary story for us the Alex & Dan talk about Resilience.Di Alex & Dan

1
Your Customers Are Changing Fast, Are You? 4:44

2M ago4:44

4:44

In this episode, Dr. Michelli examines Starbucks' evolution under Howard Schultz's leadership from a traditional coffee shop to a modern quick-service model dominated by mobile ordering and drive-thrus. Reflecting on his extensive experience as a consultant for Starbucks and his insights from authoring books about the company, he discusses how Star…

1
Artificial Intelligence is NOT a Customer Experience Panacea: Beware the Privacy and Operational Pitfalls 4:01

2M ago4:01

4:01

In this episode, Dr. Michelli delves into the ethical and legal challenges associated with the use of AI and data analytics in customer service, highlighted by the ongoing lawsuit involving Patagonia and its use of Talkdesk's services. This case exemplifies the crucial need for transparency and customer consent in data practices, as it alleges that…

1
Finding Purpose in Your Pain Time to Win Podcast RJ Jackson 23:52

2M ago23:52

23:52

Are you a goal-oriented woman looking to discover or fulfill your purpose? In today's inspiring episode, we’ll explore how pain can be a powerful catalyst for growth and transformation. Fnding pain in your purpose can feel overwhelming, especially when the obstacles seem endless and the path unclear. Whether you’re struggling with self-doubt, facin…

1
Let's Talk About Ethics, Tech, and Food! 41:26

3M ago41:26

41:26

Let's throw some random questions at out hosts Alex & Dan.Di Alex & Dan

1
Birds of Different Feathers SHOULD Flock Together: The Power of Strategic Partnerships for Sustainable Growth 4:32

3M ago4:32

4:32

In this episode, Dr. Michelli explores the intriguing partnership between Starbucks and Mercedes-Benz (two brands with which he's worked and written books about), focusing on their collaborative effort to expand electric vehicle (EV) charging facilities. This alliance aims to install high-power EV chargers at over 100 Starbucks locations along a ma…

1
When You Feel Like A Failure Time to Win Podcast RJ Jackson 23:52

3M ago23:52

23:52

Are you a goal-oriented woman who feels like a failure? Feeling like a failure can be tough, especially when life’s challenges pile up. Whether you're dealing with burnout, struggling with unmet goals, battling imposter syndrome, or questioning your worth, this episode is here to help you turn things around. We’ll dive deep into how to shift your m…

1
Where is Your Customer Experience Going?: Enhancing Customer Engagement through Journey Mapping 4:40

3M ago4:40

4:40

In this episode, Dr. Michelli delves into the critical importance of perspective in understanding customer interactions with products and services. He explores the concept of being too close to a process to assess it objectively, highlighting the need for businesses to step back and view their offerings through the eyes of their customers. Dr. Mich…

1
3 Steps to Master Work Life Balance Time to Win Podcast RJ Jackson Mindset Coach 31:25

3M ago31:25

31:25

Are you struggling to balance work, family, and personal time? Are you ready to live inspired and fulfilled? You deserve to be happy, content, and satisfied! In this episode, we're diving into fresh strategies to help you achieve work-life contentment, especially for women over 40 who feel overwhelmed by daily life's demands. Learn how to set bound…

1
The Home of Hobo Hard Foot 44:36

3M ago44:36

44:36

Hosts: Alex & DanDi Alex & Dan

1
Valued but Not Equal - A Case for Customer Segmentation 4:17

3M ago4:17

4:17

In this episode, Dr. Michelli addresses the nuanced reality that while customers may not always be right or contribute equally, they invariably pay the bills. He explores the diverse approaches of business leaders towards customer prioritization, echoing Peter Drucker's principle that businesses exist primarily to "create a customer," and through t…

1
Walking Your Talk: Cultivating Authentic Customer Service (Part 2 of 2) 4:12

3M ago4:12

4:12

In this episode, Dr. Michelli delves deeper into the principles of authentic customer experiences, building on insights from his interactions and writings on legendary brands like Ritz-Carlton, Zappos, and Starbucks. He emphasizes the need for extraordinary customer service that consistently exceeds expectations through creativity, presence, kindne…

1
Dan Picks One To Win 45:11

4M ago45:11

45:11

Hosts: Alex & DanDi Alex & Dan

1
Walking Your Talk: Cultivating Authentic Customer Service (Part 1 of 2) 4:06

4M ago4:06

4:06

In this episode, Dr. Michelli explores the impact of authentic service and how brands like Zappos have set a high standard for customer care that many aspire to emulate. He draws from his book "The Zappos Experience" and examples from social media to illustrate how genuinely caring service can transform a customer's perception and loyalty. Focusing…

1
Owning Peace of Mind - Everyone is Responsible for Customer Calm (Part 2 of 2) 3:12

4M ago3:12

3:12

In this episode, Dr. Michelli continues to delve into the vital role of "peace of mind" in shaping superior customer experiences. Building on previous insights, he outlines actionable strategies that businesses can implement to enhance customer ease, drive loyalty, and distinguish themselves from the competition. Dr. Michelli discusses the importan…

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