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This is Experience by Design, a podcast that brings new perspectives to the experiences we have everyday. Does standing in line always have to suck? Why are airports so uncomfortable? What does it mean to be loyal to a brand? Why do you love being connected but dislike feeling tethered to your smart phone? Can we train people to care about the climate? Join Sociologist Gary David and Anthropologist Adam Gamwell on an expedition to the frontiers of culture and business through the lens of hum ...
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Welcome to „The Future of UX“ - the podcast about the future of UX Design, where we explore how emerging technologies like AI, AR, VR, and the metaverse will impact user experience design. Join Patricia Reiners as they sit down with experts and thought leaders from the world of tech and design to discuss the latest trends, insights, and best practices in the field of UX. From the ethics of AI to the future of user interfaces, we'll dive deep into the topics that matter most to UX designers, ...
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Explore the future of built environments through the lens of Spatial Experience Design (SXD). Each episode dives into how technology, human insight, and user design intersect to shape workplaces, venues, and public spaces—making them more engaging, efficient, and meaningful. Join us as we uncover ideas that redefine how people connect with the spaces around them.
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Ideate. A User Experience UX Design Podcast - product design

TSG - user experience design - human centered design thinking - ux - ui - product design -

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How can French cooking methods improve the safety of your car? Why can’t you just settle on what movie to watch on Netflix? Why do you have to sign a credit card receipt for a pack of gum? This is Ideate. A podcast about the user experience of items we use every day. Hosted by The Smyth Group design team: Hiromi, Nikita, Aaron, Paul and Rob.
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Do you want to make a change in your life, but don’t know where to start? If you’re curious about what goes into building well-designed products and inspired by living a well-designed life, product designers and former Googlers Hannah Chen and Lia Fetterhoff share their insights for both! In this ten episode series on Life Experience Design, we move through the four phases: Discover, Define, Design, and Deliver. Join our newsletter on lifeexperience.design and follow us on Instagram (@lifeex ...
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The experiences of customers, patients, citizens, employees... are key to your organization’s success and therefore should be coordinated very carefully. This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners. Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com
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Brighten your day – learn about user experience, design, products, gaming and technology. With entertaining and funny chat that goes off on unexpected tangents about life, everyday pain points and hilarious solutions. 80% random, 20% user experience (UX) and user interfaces (UI)* Your hosts Mark, Nick and Paul discuss a different subject around design, UX, UI, business and technology, with the occasional special guest thrown in for good measure. Ironically as Henry Ford almost definitely did ...
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Design by Experience

Polina Sushko

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Real UX stories. What makes design work (or not). Design by Experience is a podcast for curious minds behind the screens — exploring the real stories, frameworks, failures, and wins that shape great user experiences. Each episode dives deep into the evolution of design thinking through case study dissections, solo reflections, and candid interviews with experienced professionals. With a focus on the intersection of form and function, the show blends real-world UX challenges with practical in ...
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As listeners would have heard previously, I attended a FinTech event which got me thinking about financial literacy and financial experiences. I’ve started to write some thoughts down related to that which I am posting on my Substack. You can find that at https://garycdavid.substack.com/. This post was about financial literacy as financial inclusio…
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In this episode, we explore one of the biggest shifts happening in the world of work right now: the rise of people–agent–robot partnerships. I break down insights from McKinsey’s new report Agents, Robots, and Us and explain what this means for UX designers, product teams, and anyone working in digital experiences. We talk about: • how work is chan…
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For those listeners in the United States, a Happy Thanksgiving to you all. Thanks for being part of Experience by Design podcast and making putting on the show worthwhile and rewarding. And for those of you in Canada, Happy Belated Thanksgiving. And for those in other parts of the world, I hope you can take a moment to give thanks for whatever you …
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In this episode of Future of UX, we explore the real economics behind today’s AI tools. Why are some tools stable while others quietly burn money? What does OpenAI’s IPO tell us about where the industry is heading? And what should designers expect in the next 1–3 years? A clear, easy-to-understand breakdown for anyone designing in an AI-driven worl…
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Yesterday I had the privilege of attending the Assistive Technology Conference of New England, put on by TechACCESS of Rhode Island. It was a great event that brought together professionals and companies that are trying to improve accessibility through technology for those with ranges of physical and intellectual challenges. Walking around, looking…
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Design roles are shifting fast and AI is speeding things up. In this episode of Future of UX, we dig into what’s really changing in the UX world, which roles are emerging, and how you can stay ahead in a landscape shaped by automation, agents, and AI tools. You’ll hear: Why roles like Interaction Designer aren’t disappearing but evolving What new j…
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I am back from the FTT Fintech Festival, hosted by VC Innovations and taking place in London. I was hosting a panel on attracting the next generation of customers to mutuals, which are member-owned financial institutions offering different types of services and products. I was lucky enough to have a great group of panelists, and it was a great even…
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AI Agents are reshaping how we interact with technology — from simple assistants to fully autonomous systems that think and act on their own. In this episode, Patricia breaks down what AI agents really are, how they differ from chatbots, what goes into building them, and why designers should start experimenting now. Whether you’re new to the concep…
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It is that time of year again when employees have to make a selection of their benefits package, which includes your healthcare plan. I just got the announcement from HR that the enrollment period is now for that uniquely American thing that we call “employer-based healthcare.” It is fascinating that a healthcare program that is unlike any other de…
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This episode mixes a few personal updates — balancing work, creativity, and life — with the top three AI trends every designer should know about this season: Vibe-Coding Goes Mainstream: How design teams are using emotional prototyping and AI-generated “vibes” to test concepts and shape user experiences faster than ever. AI Design Ecosystems: Adobe…
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I went to a Catholic all-boys high school run by the Christian Brothers, a teaching order founded by St. John the Baptist De La Salle. I will give them credit for giving me great preparation for future academic success, and even maybe this podcast. So at the foundation of Experience by Design are the Christian Brothers. But that wasn’t my first bru…
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In this Halloween special of Future of UX, we explore the disturbing side of digital design where clever UX crosses into manipulation, AI tools launch without proper oversight, and personalization quietly erodes user autonomy. From real-life cases involving Snapchat’s rogue chatbot to Amazon’s subscription “traps” and a tragic AI-assisted suicide, …
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My first jobs were in restaurants washing dishes and busing tables. I would go on to do other jobs in restaurants, including cooking, waiting on tables, hosting on occasion. I think working in restaurants is a great first job because it teaches you to deal with people, and work in collaboration with different functions. So no matter what you do in …
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In this episode of Future of UX, we dive into the next big shift: web browsers that don’t just open websites — they understand, summarise, act. We cover the newly launched ChatGPT Atlas (by OpenAI), and compare it with the bold efforts of Comet (by Perplexity AI) and Dia (by The Browser Company). We break down what each offers, where the UX opportu…
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One bit of news that caught my attention was the declining trust that the American public has in higher education over the last decade. In good news, Gallup found that trust did increase from 2024 to 2025. However, it is still markedly down from 2015. Not surprisingly, those levels of trust differ by political affiliation, as most things seem to di…
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What if you could build a working prototype just by describing it? That’s the idea behind vibe coding a new way of designing where intent replaces execution, and AI handles the details. In this episode, we explore: what vibe coding actually is and how it works how it’s transforming the UX process and team collaboration which new skills designers ne…
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I don’t think I am alone in finding art very intimidating, but yet like all of us being I am inextricably drawn to it. I had the chance to go to a concert last night with the band Queens of the Stone Age. I have seen them three times before, but never quite like this. For this tour, they were playing beautiful smaller venues, like the Boch Theater …
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What happens to UX design when apps disappear or rather, move inside ChatGPT? Please share your thoughts with me on Linkedin In this episode of Future of UX, Patricia explores OpenAI’s latest update: ChatGPT’s new app ecosystem. With integrations from Canva, Figma, Booking.com, and Etsy, ChatGPT is evolving into more than just a chatbot it’s becomi…
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I used to have a Zen proverb a day calendar, the ones where each day you tear off a new sheet that has another saying that was meant to make you contemplate, get in touch, consider, explore, think. My years always started off well, but by about June I was just ripping pages off trying to catch up to the day I was supposed to be on. I honestly think…
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Curious to hear your thoughts .Please share them here: Linkedin In this episode of Future of UX, we dive into one of the most controversial topics in design right now: synthetic users. These AI-generated “users” promise fast, cheap, scalable insights — but can they really replace talking to real people? I’ll walk you through: What synthetic users a…
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We are now in the first days of autumn, and there isn’t a better time to be in New England. When I first moved to Boston, one person told me that spring was the best time in New England. I never again trusted anything that person ever told me. Fall is the best time, and perhaps September is the best month in the fall. Not that I don’t like the wint…
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Smart glasses are back and this time, they actually look good. In this episode of Future of UX, Patricia Reiners breaks down Meta’s brand-new Ray-Ban Meta Glasses and what they mean for designers, technology, and the future of human-computer interaction. We’ll explore the UX lessons behind Meta’s “glasses first, tech second” design philosophy, hand…
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Recently when talking to my freshman class about time management strategies, part of me started to feel sorry for them knowing that the challenge of time management only gets harder and not easier. I’m sure it feels overwhelming to have so many classes, social activities, for some sports obligations, joining clubs, and even hopefully sleep. There i…
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AI is moving incredibly fast. Every week there is a new tool, a new model, a new headline. For designers it can feel impossible to keep up. But you do not need to know everything. You just need to understand the foundations, the language and the big trends. In this episode I take you through a clear overview of what really matters in AI right now. …
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Standing in front of a classroom, or trying to talk to anyone raised in the distraction generations, emphasizes how we are constantly trying to compete for attention. I guess that competing for attention is nothing new; it is just the sources of distraction are different. Back in the “before times” of not too long ago, people would get distracted b…
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AI is changing the way we design fast. Tools are writing copy, generating wireframes and even running research. It is easy to wonder what is left for us as designers. In this episode I share the three core UX skills that will always matter no matter how powerful AI gets. You will hear personal stories from my own projects and workshops plus practic…
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I think I am being honest when I say that I have never eaten at a Cracker Barrel. I may have once or twice in my life, but I honestly don’t remember. This is not out of any ideological reason or intentional decision. It just never happened. Never seemed like a place I would want to go when passing by. Given that there are four Cracker Barrel’s in M…
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AI for Designers: 5-week Bootcamp 💻 Enrollment starts Sep 01 ✨ → ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Sign up for the ⁠waiting list In this episode of Future of UX, we’re not just talking theory — we’re diving into real-world applications of AI agents already showing up in products people use every day. We’ll explore: Google’s Search AI Mode, which can book you…
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For parents who have school-aged children, it is the most wonderful time of the year when the children are gone from the house and return to places of learning, or at least someplace other than bothering their parents. We love are children dearly, but loving them when they are somewhere else is a welcome reprieve. Each new school year presents some…
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AI for Designers: 5-week Bootcamp 💻 Enrollment starts Sep 01 ✨ → ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Sign up for the ⁠waiting list⁠ In this tutorial-style episode of Future of UX, we’re exploring one of the most essential skills for designers working with AI today: prompting. Prompting isn’t just about cool outputs. It’s becoming the new interface for design.…
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I am just back from a vacation that took me across three states, one Navajo reservation, and some federal land in the southwest of the United States. Departing the humid and heavily greened northeast to the dry and brown and red landscapes of the southwest was a major transition. I have never spent that much time in that part of the country, so it …
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Throughout my career as a sociologist, I have come to the conclusion that people find sociologists annoying on a deeply personal level. Anthropologists have great stories about travelling to exotic locations. People seem to really appreciate psychology because they think it helps them to better understand why people do the things they do. Historian…
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AI for Designers: 5-week Bootcamp 💻 Enrollment starts Sep 01 ✨ → ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Sign up for the ⁠waiting list In this episode of Future of UX, I share my honest review of the new GPT 5 after testing it intensively for a week. If you have been on LinkedIn, X, or Instagram lately, you have seen mixed reactions. Some people are excited. Others…
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One of the things that I have come to thoroughly enjoy as a type of past time is the learning about the history of World War II in the Pacific theater. A book that I have been listening to recently is “Japanese Destroyer Captain” by Captain Tameichi Hara. It is amazing listening to give a version of things from the perspective of a Japanese naval c…
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💻 ✨Waiting list for the AI Academy: 6-week Bootcamp to Learn How to Master AI as a Designer. Opening in September. → ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Sign up for the waiting list Today, I’m breaking down the five biggest tech shifts from the past month that every designer should understand. This isn’t just about headlines — it’s about how these changes are qu…
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Being a sociologist means that there often are only so many opportunities to “do sociology” in a way that has impact. It is not that sociology doesn’t have value and practical applications. On the contrary, I would consider it one of the most useful and practical disciplines. But it can be hard to combine the opportunity to do practical application…
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In this episode, we're diving into one of the biggest shifts happening in digital product design right now: AI agents. AI agents are no longer just answering questions – they’re planning, making decisions, and acting on behalf of users. This fundamentally changes how we design experiences. You’ll learn: What AI agents actually are (and how they dif…
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🎧 Episode 2 – A Very Brief History of UX What is UX, really? And how did we get here? In this episode, we take a quick (but punchy!) stroll through the surprisingly rich history of user experience — from ancient tools and ergonomics to the digital age and beyond. You’ll learn how psychology, design, and technology intersected over time to create wh…
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🎧 Episode 3 – Why UX > UI (And No, They’re Not the Same) Are UX and UI just two sides of the same coin? Or are they fundamentally different? In this episode, we're cutting through the confusion to explain why User Experience (UX) and User Interface (UI) are distinct disciplines – and why understanding this difference is crucial for any successful p…
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🎧 Welcome to the very first episode of Design by Experience! In this short and snappy intro, I’ll walk you through what this podcast is all about, who I am, why I’m making it, and what you can expect in upcoming episodes. Whether you’re a curious design enthusiast, a junior just starting out, or a seasoned UX professional — this space is for you. W…
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Stories are the ways that we can relate our experiences to others. It is the most primary form of human communication, which makes it kind of ironic that people seem to be discovering the importance of storytelling. Through stories things become memorable, or more easily remembered. Growing up going to Catholic school, I might have a hard time reme…
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We’re back from the summer break — and kicking off this season with one of the most exciting shifts happening at the intersection of design and development: vibe coding. In this episode, I’m breaking down what vibe coding actually is, why it’s relevant for designers (not just developers), and how it’s changing the way we build digital products. You…
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The Employee Experience MBA class that I'm teaching this summer is in full swing, with a lot of ground to cover in a short amount of time. One of the things that I emphasize out of the gate is that employee experience is about optimizing the organization for the employee. Or, put simply, treat your employees like human beings, and treat them well. …
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In the latest episode of Spatial Experience Design, MapsPeople’s Søren Vasø sits down with Johnny Sloan, SVP at Leap, to talk about what happens when events stop being static and start getting smart. Together, they explore what it takes to transform a high-density, high-stakes environment—like a comic con or fandom expo—into a thoughtfully designed…
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Summer is in full swing, and with summer for academics comes the typical question, “Do you have summers off?” I can’t speak for all academics, but summers don’t mean the lack of work, but the shifting of work. We go from our primary focus being on teaching and into other pursuits that we don’t have time for during the school year. Typically that me…
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Happy Fourth of July to everyone out there, as I record this on the day before the 4th. For those in the US, this is the day that we celebrate our independence from the British. No offense to our British listeners. But to be fair, we are not alone in our desire to kick the British out. Nice to see that we could put that ugliness behind us. Now we a…
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In this episode of Spatial Experience Design, MapsPeople’s CPTO Christian Christensen joins host Søren Vasø to unpack the rising role of spatial MCPs—Model Context Protocols that enable AI to understand tools, data, and context without custom code. From finding a quiet spot at a convention center to answering, “Will I make my flight?”, this convers…
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In this episode of Spatial Experience Design, MapsPeople Solutions Engineer Brynley Herbert joins host Søren Vasø to explore what today’s airport maps should be doing—and why most of them fall short. From live wait times at security to adaptive wayfinding for janitors, travelers, and accessibility needs, this conversation unpacks how responsive map…
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I’m currently working on a book called Experience by Design, and by currently I mean the last three-plus years. You could say it is a work in progress. But as the saying goes, “progress, not perfection.” When all you see is the goal, it can be hard to see the progress you are making. So making progress I am, and hopefully I’ll have something to sha…
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In this episode of Spatial Experience Design, host Søren Vasø sits down with Crowd Connected’s CEO, James Cobb, to unpack how indoor positioning systems (IPS) are transforming navigation at large-scale events. They dive into the hidden friction between key attendee moments—lost time, missed meetings, inefficient crowd flow—and how IPS helps remove …
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