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Real Stories Told by Agents at Ansafone Contact Centers! Get the Behind the Scenes of What It Takes to Help Life-Threatening Calls!
Manage episode 311850882 series 3193103
Contenuto fornito da Ansafone Contact Centers. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Ansafone Contact Centers o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Behind every call, there is a story most people do not see. But, the call center representatives at Ansafone Contact Centers are the ones that pickup these calls sometimes life-threatening which require prescriptions to health conditions to helping others in natural disasters when people are displaced. Agents, Frances, Michael, and Paula all share what they encounter, what they do to navigate the customers' requests and the unseen skillset that are required to be highly-trained and professional agents to handle and manage unpredictable calls. Learn more about what active listening is, emotional intelligence and what it takes to address customer concerns.
Ansafone Contact Centers is a 50 year national call center establishment that prides itself on providing world-class customer experience and brand care. To learn more about this award-winning customer call solutions provider, go to: www.ansafone.com.
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