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The Value Of Post-Sale Motion
Manage episode 381646566 series 3366701
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Pre-sale is no longer the most delicate time in a sales process—post-sale action is just as critical for retention, and that means providing a stellar customer experience.
Shelby Skrhak speaks with John Calhoun, channel account executive at Cisco/Ingram Micro, about:
To join the discussion, follow us on Twitter @IngramMicroUSA #B2BTechTalk
Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts or Spreaker.
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Shelby Skrhak speaks with John Calhoun, channel account executive at Cisco/Ingram Micro, about:
- Turning CX into a profit center vs. a cost center
- Why a post-sales motion is important
- How a post-sales motion affects retention
To join the discussion, follow us on Twitter @IngramMicroUSA #B2BTechTalk
Listen to this episode and more like it by subscribing to B2B Tech Talk on Spotify, Apple Podcasts or Spreaker.
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