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From Side Gig to Success: Clark Van Dyck's Journey in HVAC and Beyond
Manage episode 434322752 series 3510436
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Ever wondered how a side gig can transform into a thriving business? Join us as we sit down with Clark Van Dyck, the founder of Van Dyck Mechanical, who took his part-time HVAC work to full-time success. Clark shares his story to overcoming the initial fear of not receiving service calls, and how he turned those challenges into a rapidly growing small business. His journey shares insights for budding entrepreneurs, especially on staying focused and committed to one's goals.
Clark highlights the significance of creating a flexible work environment to boost customer satisfaction. By accommodating employees' family needs and maintaining a work-life balance, Van Dyke Mechanical ensures that their customers receive top-notch service. We discuss the importance of keeping promises, sticking to scheduled appointments, and the powerful role of reputation and word-of-mouth in smaller communities like Chickasha, Oklahoma. Clark also opens up about tackling the challenges posed by unscrupulous players in the HVAC industry and the growing influence of Google reviews on customer trust.
In our conversation, Clark delves into the principles of establishing trust through honesty and a strong company culture. He explains why prioritizing repairs over replacements when financially sensible builds long-term client relationships. We also talk about the importance of hiring for soft skills and cultural fit, along with offering in-house training and creating clear career paths for employees. Wrapping up, Clark discusses their expansion into septic services to meet rural community needs, reaffirming Van Dyke Mechanical’s dedication to comprehensive customer satisfaction.
To learn more about Van Dyck Mechanical LLC, visit their website: https://vandyckmechanical.com/residential-hvac/
https://www.bbb.org/us/ok/oklahoma-city/profile/heating-and-air-conditioning/van-dyck-mechanical-llc-0995-90054006
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Capitoli
1. Building a Customer-Centric Business Model (00:00:00)
2. Flexible Work Environment and Customer Service (00:09:15)
3. Establishing Trust Through Honesty and Culture (00:18:42)
4. Customer-Centric HVAC and Septic Services (00:26:11)
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