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Field Service Transformation
Manage episode 321156366 series 3234217
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Safety and efficiency are often two words that come to mind when thinking about field service and field workers. However, when is the last time that you’ve assessed the viability of your current processes and systems as it relates to your remote field service employees? The reality is many companies are still leveraging spreadsheets for scheduling and manual checklists for safety and task-oriented services.
With increased liabilities, increased customer expectations, and a limited pool of tradespeople, reimagining your field capabilities is a critical part of the ongoing success of your business. In fact, one of the most measurable ROI’s for field service companies is surrounding their field service processes and systems.
Capitoli
1. Field Service Transformation (00:00:00)
2. Topic Introduction (00:00:58)
3. Common Field Service Challenges (00:02:51)
4. Scheduling (00:08:30)
5. Customer Communication & Self-Service (00:13:06)
6. Automated Monitoring & Alerting (00:16:18)
7. Warehousing, Assets, & Fulfillment (00:21:57)
8. Quality Control (00:25:09)
9. Safety (00:29:34)
10. Start Your Transformation (00:37:24)
11. Wrap Up & Innovation Playbook Highlights (00:40:21)
6 episodi
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