))
Delivering Results: Becoming the Highest Voice of Authority
Manage episode 426593595 series 3565299
Contenuto fornito da wow24-7.io. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da wow24-7.io o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Madelene Motin, Head of Customer Service at STRONGER, shares her extensive experience in customer service. She explains how customer service can evolve from a cost center to a growth driver. She shares examples of leveraging customer feedback, proactive strategies, and cross-department collaboration. She also highlights transforming customer service into a strategic asset by focusing on satisfaction, revenue growth, and employee empowerment.
“Customer service is the heart of a company, and all companies must know that customer service is the one sitting on the gold because we know what the customer wants.” - Madelene Motin
Madelene emphasizes the importance of establishing strong processes to convert customer insights into actionable outcomes. She advocates for fostering a culture of continuous improvement through data-driven insights and stresses the significance of team education and cross-functional collaboration. These strategies drive business growth, enhance customer retention, and deliver exceptional customer experiences.
10 episodi
Condividi
