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Ep. 32 - EI in Remote & Hybrid Work
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Through a better understanding of Emotional Intelligence, better leaders are made. Understanding the needs of your coworkers, and being able to address them, fosters an environment of success. Today’s guest is Sandra Thompson, Founder and Director of the Ei Evolution CX & EX Consultancy. Sandra joins the show this week to discuss some of the emotional stresses felt in a remote work environment, how a leader's understanding of EQ determines their ability to lead, and the different types of empathy.
Takeaways:
- When you are working remotely, there is a risk that you can't separate yourself from the work.
- Working remotely may make you feel more isolated from your workplace and that communicating with coworkers is more difficult.
- For an organization to be accommodating to the emotional needs of its workers, it must be grounded in what people need and curious and receptive to what people need to be productive.
- People who work in remote first organizations have extraordinary skills that people who are office-based don't naturally have. This increase in empathy could lead to a better experience in call centers.
- While bi-weekly check-ins are valuable for connecting with remote workers, a baseline level of presence is required. Pay attention to small details and check in with employees and check in to make sure they are ok.
- Genuine curiosity about what an employee is dealing with resolves conflict. Assumptions lead to preemptive conclusions which affect your conversations with employees
- There are three types of empathy: Cognitive Empathy: I think I know what you are feeling, Emotional Empathy: I think I know what you are feeling, and Compassionate Empathy: where you act on what you think and feel.
Quote of the Show:
- “You have to do what you say you're doing.” - Sandra Thompson
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