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Creating a Global-wide Partner Success Program
Manage episode 383928044 series 3460873
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Explore the power of Partner Success programs with Andrew Carothers from Cisco Systems in our captivating podcast episode. Unearth how Cisco's globally renowned Partner Success program has revolutionized customer engagement and renewals, and learn how it could transform your business approach.
Discover how Partner Success programs can significantly boost renewals and increase customer wallet-share, providing your company with the tools to thrive and scale effectively. Andrew provides an insider's view on the challenges faced and how these hurdles were masterfully overcome during the program's implementation.
In this episode, gain insights on:
- Effective strategies for initiating and expanding a Partner Success program.
- Navigating the complexities of data sharing to strengthen partner collaborations.
- A detailed look at Cisco's Partner Success Portal and the Lifecycle Advantage Program.
- Deciphering the metrics and KPIs that define the success of these programs.
- Smart management of shared customer data for mutual success.
For SaaS leaders seeking to enhance partner relations and drive substantial growth in their companies, this episode is a treasure trove of practical solutions and innovative strategies. It offers a pathway to mastering Partner Success, presenting transformative insights for your business.
Discover these transformative insights in the full video: https://youtu.be/z3B2Z0o8Htw
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Additional Resources:
🎥 Video: How to establish a Partner Success Program
https://bit.ly/48GoPHD
🎥 Video: What is PARTNER SUCCESS?
https://bit.ly/3P3obwV
🎥 Video: Dreamforce 2017 Partner Success Breakout Session Intro
https://bit.ly/42XbtWl
🎥 Video: Defining the Customer’s Desired Outcome Using CUSTOMER DATA
https://bit.ly/42ZHXPA
🎥 Video: Designing a Customer Lifecycle Map and its Impact
https://bit.ly/3SXacKh
⏬ Download: Industry Benchmark Report: Partner Success Market Research Results
https://bit.ly/3uWWH5m
⏬ Download: Technology Stack for Customer Success
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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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📌 Visit our Website - CSM Practice
📌 Sign up for our Newsletter
Capitoli
1. Intro (00:00:00)
2. Creating Partner Success Program (00:02:09)
3. Pressure from customers (00:02:55)
4. Innovative Program Results (00:05:18)
5. Accelerate Adoption (00:06:04)
6. Steps in Creating Program (00:10:00)
7. Technology Stack (00:16:16)
8. Customer-Centric Program (00:21:21)
9. Stakeholder Alignment (00:32:14)
10. Ideas (00:35:01)
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