))
Elevating Net Retention Rate with Capability Adoption Scores
Manage episode 433314629 series 3460873
Contenuto fornito da Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
How can telemetry data and capability adoption scores drive higher net retention?
Join Irit Eizips in an engaging conversation with Akash Singh, the head of customer success for Asia-Pacific and Japan at Software AG. Discover how Akash has transformed customer success through innovative strategies like capability adoption scores and telemetry data to elevate net retention rates.
ππππππππππ
- Implementing capability adoption scores to drive product adoption and reduce churn.
- Leveraging telemetry data for proactive customer engagement and risk mitigation.
- Aligning customer success efforts with go-to-market teams for cohesive strategy execution.
πππππ πππ πππππ
Akash Singh was recently recognised as top 24 CS Leaders for 2024 by Customer Success Collective. 20+ years' experience with high-tech companies like Telstra, Adobe and Dynatrace. He has been in the CS roles for the last 10 years and have been fortunate to build multiple CS practices and teams in Australia and in the US. Currently leads CS team for Software AG's Asia Pacific Japan region. Akash lives in Sydney and runs CS Meetups to build a like-minded community of CSM's on behalf of London based Customer Success Collective.
π You may connect with Akash via LinkedIn: https://www.linkedin.com/in/akashsinghaf/
ππππ
ππ πππππ
π Read: Designing a Profitable Customer Success Framework
π₯ Watch: Achieving 120% NRR with the OGSMT Framework
β¬ Download: How to Use Hubspot as a CS Software
#CustomerSuccess #NetRetention #TelemetryData #SoftwareAG
βΎοΈβ½οΈβΎοΈβ½οΈβΎοΈβ½οΈβΎοΈβ½οΈ
Whenever youβre ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach β Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community β Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy β If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
βΎοΈβ½οΈβΎοΈβ½οΈβΎοΈβ½οΈβΎοΈβ½οΈ
π Visit our Website - CSM Practice
π Sign up for our Newsletter
Capitoli
1. Intro (00:00:00)
2. Challenges at Software AG (00:03:01)
3. Capability Adoption Score (00:07:24)
4. Telemetry Data Usage (00:09:16)
5. Outcomes and ROI (00:13:42)
6. Structure of Capability Adoption Scoring (00:16:51)
7. Transaction Metering (00:20:14)
8. Catching and Mitigating Risks Early (00:22:51)
9. Expansion and Upsell Opportunities (00:26:25)
10. Agile Approach to CS (00:29:01)
11. Recommended Resources (00:31:03)
107 episodi
Condividi
