HR is no longer just about managing people—it’s about shaping the future of work. Jens Baier, BCG’s HR transformation expert, discusses how AI and shifting employee expectations are forcing companies to rethink talent strategies. From re-recruiting to upskilling employees, HR must adapt to a rapidly changing landscape. Learn More: Jens Baier: https://on.bcg.com/41ca7Gv BCG on People Strategy: https://on.bcg.com/3QtAjro Decoding Global Talent: https://on.bcg.com/4gUC4IT…
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Customer Service and Startup Life by Kayako
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Contenuto fornito da Kayako. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Kayako o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience.
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Manage series 1240971
Contenuto fornito da Kayako. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Kayako o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience.
…
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Customer Service and Startup Life by Kayako
Ever wondered if customer support professionals are happy with their jobs? If they feel appreciated by the companies they work for? How much they get paid? It may not surprise you to learn that: - Most support professionals prioritise customer happiness above company revenue. - Salaries for customer support managers span from less than $30k to more than $100k. - Delivering customer happiness becomes more difficult the more senior the support role. Sarah Chambers (our Director of Customer Support) and I take a deeper look into the customer support industry in 2016 and understand what challenges customer support will face in the year to come. In this podcast, we analyze the key findings of Kayako’s 2016 State of Profession Report (learn.kayako.com/state-of-the-profession-2016), and discuss the top challenges facing customer support in 2016. Be sure to download the free 30-page report for the full insights and an exploration into areas such as why: - Customer Support Managers have such varied salaries, ranging from $30,000 to $105,000. - Customer Support Managers appear to suffer burnout more readily than other roles. - Customer support professionals are less satisfied now than when they first started their jobs. - Reducing customer effort and multichannel support represent the biggest challenges facing support professionals today, and what this means for the future of the industry Free to download at: learn.kayako.com/state-of-the-profession-2016…
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