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Episode 27: Kirt Manecke - Smile, Sell More With Amazing Customer Service
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In this episode of the Customer Strategy Podcast, I'm talking with Kirt Manecke.
Kirt is the author of the best-selling book SMILE Sell More With Amazing Customer Service.
We had an interesting conversation about how Kirt has transformed the businesses he's run and worked for through incredible customer service.
It's often the simple things that when done well make the greatest impact. Kirt's book is a testament to this philosophy and is an easy read designed for quick implementation.
Anyone involved in working with other people, not even just those working with customers, can get value from Kirt's expertise.
Here are the Top 10 things to do according to Kirt, listen in to get some context for each one...
1) Smile
2) Make a friend
3) Answer the phone with a smile
4) Say please and thank you
5) Acknowledge new customers - Even when you're busy
6) Never ask "Can I help you?"
7) Uncover your customer's ultimate buying motive
8) Probe (Ask Questions)
9) Listen
10) Know your product and your competition
To get a copy of Kirt's book or to buy it for your team, go to smilethebook.com
To learn how to build a comprehensive Customer Strategy for your business, grab a copy of my FREE download called the 5 Things Your Customer Strategy Must Have.
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