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Voicebots - A Use Case - Debt Collections, how does the bot handle it?
Manage episode 338030596 series 2953177
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This is one of the most powerful use case for a neat and sophisticated voicebot. With debt collections on the rise, scaling and costing the collection of debt is a tricky service to actually make good margins against.
The smaller debts are too costly to collect and the timeslots for success are really tight, but when it does not matter whether you are making 10 or 1000 calls an hour, the bot can scale and be cheaper than an agent and it is easier to train.
So how does it work, well give it a listen and find out.
Find out more about voicebots
Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email info@disruptionworks.co.uk with the subject Podcast and we will see what we can do ;-)
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