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E5: Common Assessment Framework: A way of making continuous improvements in Public Administration

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Manage episode 320741006 series 2789568
Contenuto fornito da European Talks. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da European Talks o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Today we are discussing the use of quality management tools in public administrations in WB, and specifically the EU-promoted Common Assessment Framework (CAF). For the Western Balkan countries this topic is relevant in the context of public sector modernisation, and specifically for making more user-oriented administrations. In the EU accession process, countries in the region are encouraged to apply some of the available QM tools, CAF included, and are also regularly monitored in this regard. For insightful discussion on the importance of QM tools such as CAF, advantages of its application, and experience of WB countries who are using it, we have the pleasure of welcoming Mr Thomas Prorok, Managing Director at the KDZ - Centre of Public Administration Research, and Head of the CAF Centre at the KDZ, who has hands-on experience in supporting administration in the region in the CAF implementation. Mr Prorok is also WeBER Advisory Council member.
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79 episodi

Artwork
iconCondividi
 
Manage episode 320741006 series 2789568
Contenuto fornito da European Talks. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da European Talks o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Today we are discussing the use of quality management tools in public administrations in WB, and specifically the EU-promoted Common Assessment Framework (CAF). For the Western Balkan countries this topic is relevant in the context of public sector modernisation, and specifically for making more user-oriented administrations. In the EU accession process, countries in the region are encouraged to apply some of the available QM tools, CAF included, and are also regularly monitored in this regard. For insightful discussion on the importance of QM tools such as CAF, advantages of its application, and experience of WB countries who are using it, we have the pleasure of welcoming Mr Thomas Prorok, Managing Director at the KDZ - Centre of Public Administration Research, and Head of the CAF Centre at the KDZ, who has hands-on experience in supporting administration in the region in the CAF implementation. Mr Prorok is also WeBER Advisory Council member.
  continue reading

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