Say Goodbye to Late Payments

Experience Better: The CX Podcast

In this episode of the podcast hosted by Shaun Jackson, Senior Vice President of Marketing at KUBRA, the focus is on managing late payments for utilities and billers. Joined by Cali Johnston, Senior Product Marketing Manager at KUBRA, they highlight why managing late payments is essential for cash flow and customer relationships. They delve into strategies such as offering a frictionless payment experience and flexible billing options to prevent late payments. The discussion also covers personalized communication and advanced analytics to swiftly collect late payments and improve customer engagement.

Tune in to uncover essential strategies and insights for managing late payments, enhancing customer satisfaction, and driving efficiency in the utility sector.

If you're interested in more in-depth coverage of this topic, watch our on-demand webinar, The Late Payment Playbook: Winning Strategies for Preventing & Collecting Late Payments.