EP172: Storms, Responses, and Forks!

Experience This!

Learn how proactive customer service can increase loyalty, why timing is everything, and how to have fun with paying bills!

Bite-Sized Delight From the Episode:

• Proactively Reach Out to Customers - ComEd's "Storm is Coming" email helps customers to be prepared and stay informed in a challenging time. How can you let your customers know you are aware and paying attention to things that will effect them?

• Move Quickly and Respond Even Faster - Jay Baer's new "Time to Win: 2022 Consumer Patience Study" found two-thirds of respondents say speed is as important at price!

• Every Interaction is a Chance to Be Memorable - A playful way of delivering the bill (in the tines of a fork!) makes a trip to Breakfast Republic in San Diego remarkable and entertaining.

Are You Looking for Things We Referenced?

• ComEd (Commonwealth Edison Company)

• Experience This - Episode 140 - "De-Escalation, Refridgeration, and Communication!"

• The Time to Win: 2022 Consumer Patience Study - by Jay Baer

• Coveo - creating an AI-powered experience to help agents deliver the relevant, personalized interactions customers expect

• The Experience Maker Newsletter

• Breakfast Republic California

• Rate and Review The Experience This! Show

Learn more about the Experience This Show and the hosts:

Joey Coleman - keynote speaker and author of "Never Lose a Customer Again"

Dan Gingiss - keynote speaker and author of "The Experience Maker"