Governance in the ServiceNow World with Jonathan Alboum

Find Flow

"It's not the technology that's making it hard. It's oftentimes the process for getting those requirements formalized, for getting the work done, for getting the work rolled out. And again, governance is going to speed that along."~Jonathan Alboum Jonathan Alboum is an experienced IT leader with a wealth of knowledge in governance strategy. As a former CIO and current ServiceNow executive, Jonathan understands the importance of effective governance in maximizing the value of technology investments. With a focus on communication, collaboration, and aligning IT with business objectives, he shares valuable insights and practical advice for organizations striving to enhance their governance practices. In this episode, Sean and Jonathan delve into the critical role of governance in IT and explore its impact on technology implementations. They emphasize the need for clear communication and understanding between technical and non-technical stakeholders to bridge the gap and ensure successful outcomes. Jonathan highlights the importance of distinguishing between platform managers and product managers in ServiceNow, shedding light on the significance of proper role allocation and demand management. Additionally, they discuss metrics for measuring the effectiveness of governance programs and the value they bring to organizations. "I can tell you that one of the most important traits of a CIO or an IT leader is the ability to speak in common language and be able to explain things in a non-technical way."~Jonathon Alboum Today on Find Flow: The role of product management and its impact on prioritizing features and functionality. Challenges in communication between technical and non-technical stakeholders. The need for liberal arts skills in organizations for effective communication. Differentiating between platform managers and product managers in ServiceNow. The importance of demand management and having a process for handling requirements. Metrics to measure the effectiveness of governance programs. The significance of adoption, training, and support tickets in evaluating success. Balancing the speed of implementation with thorough training and preparation. Resources Mentioned: LinkedIn: Jonathan Alboum - Connect with Jonathan and explore his work at ServiceNow. ServiceNow - Visit the official ServiceNow website to learn more about their platform and solutions. Find Your Flow in IT Operations Thanks for tuning into this week’s episode of the Find Flow Podcast. If you enjoyed this episode, please subscribe and leave a review wherever you get your podcasts. Apple Podcasts | TuneIn | GooglePlay | Stitcher | Spotify | Amazon Music Be sure to share your favorite episodes on social media to help me reach more IT Operations leaders like you. Join me on Facebook, Twitter, Instagram, and LinkedIn. For more exclusive content and information, visit our website. While you’re there, don’t forget to grab your free gift: The 9 Ways to Accelerate Your Service Reliability Strategy.