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#191 GOOW TV ft. Morris Pentel
Manage episode 423095807 series 2931240
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Join me and everyone who watches Get out of Wrap TV on Linkedin (every Tuesday at 10am UK time) as we chat about contact centres.
In this episode we are joined by Morris Pentel who shares just what we can gain by understanding uncertainty, doubt and confusion in our customer contacts.
This is a new concept where I am taking the audio from the show and sharing here - please do let me know what you think
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