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Episode 82 - Guest Ronaldo Hardy Shares How His CU Worked to Eradicate Poverty in their Local Community
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In this podcast episode, Meredith Olmsted, CEO and founder of FI GROW Solutions, sits down with Ronaldo Hardy, President and CEO of NACUSO, to discuss a groundbreaking initiative he led at Southwest Louisiana Credit Union. Ronaldo shares his journey of certifying all credit union employees as financial counselors, delving into the transformative impact it had on staff, members, and the broader community. This episode unpacks the “why” behind the initiative, the process involved, and the invaluable lessons learned from this bold approach to financial empowerment.
Key Takeaways:
- Comprehensive Financial Empowerment: By certifying every employee as a financial counselor, Southwest Louisiana Credit Union ensured that all staff members were equipped to assist members and the community, creating a seamless and supportive experience for all interactions.
- Empowering Employees Internally: The certification process not only benefited members but also equipped employees with deeper financial knowledge, enabling them to manage their personal finances more effectively and extend advice to their families and friends.
- Community Impact and Growth: This initiative helped the credit union rebuild its reputation, foster trust within the community, and achieve remarkable growth, with a 70% increase in asset size over five years.
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