No missed opportunities — prioritizing a data collection practice for every property | with Aaron Miller

Hotel Moment

In this episode of Hotel Moment, host Karen Stephens is joined by Aaron Miller, Vice President of CRM & Digital at Highgate. Together, they explore:

• The ongoing dialogue between professionals in the marketing space and why conferences like NAVIGATE are so important
• How starting his career in operations at The Venetian prepared Miller to tackle all of the challenges his later career would throw at him
• The expansion of Highgate’s international portfolio and how first-party data can still be a useful tool across unaffiliated independent hotels

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Connect with Aaron Miller here:

• LinkedIn
• Highgate

Connect with Karen here:

• LinkedIn
• Revinate

Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:

• Build intelligent operations and let data drive direct bookings | with Patrick Norton
• Modern and focused commercial strategy — what does it look like? | with Lori Kiel
• Approachable luxury without losing touch with guests | with Shawn Jereb