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Episode 265: Conflict Resolution, Compassion and Rebuilding Teams with Kristine Scott
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In 2008, the shelter that had just hired Kristine Scott almost ceased to exist after their staff were the first responders to a life-threatening gunshot incident. Fortunately, the shelter guest survived the shooting. However her team’s motivation for their jobs died, and 75% of her shelter employees quit within 2 weeks.
This began Kristine’s journey to rebuild her team for resilience. By the time she left her executive director post ten years later, her team had lower than average turnover. She geared operations and training specifically to reduce burnout and improve conflict response in teams. As word spread of Kristine’s conflict resolution training, other workplaces hired her. Her content is best described as no-nonsense non-violence.
She fosters a philosophy of care that increases loyalty for staff and customers alike. At this point, Kristine has trained over 36,000 people. She is quoted in USA Today and the New York Times and the go-to expert for the Seattle Space Needle.
Connect with Kristine at:
* www.linkedin.com/in/kristinemariescott
This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit debcrowe.substack.com
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