Episode web page: https://tinyurl.com/2b3dz2z8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked , please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- In this episode of Insights Unlocked , we explore the evolving landscape of omnichannel strategies with Kate MacCabe, founder of Flywheel Strategy. With nearly two decades of experience in digital strategy and product management, Kate shares her insights on bridging internal silos, leveraging customer insights, and designing omnichannel experiences that truly resonate. From the early days of DTC growth to today’s complex, multi-touchpoint customer journeys, Kate explains why omnichannel is no longer optional—it’s essential. She highlights a standout example from Anthropologie, demonstrating how brands can create a unified customer experience across digital and physical spaces. Whether you’re a marketing leader, UX strategist, or product manager, this episode is packed with actionable advice on aligning teams, integrating user feedback, and building a future-proof omnichannel strategy. Key Takeaways: ✅ Omnichannel vs. Multichannel: Many brands think they’re omnichannel, but they’re really just multichannel. Kate breaks down the difference and how to shift toward true integration. ✅ Anthropologie’s Success Story: Learn how this brand seamlessly blended physical and digital experiences to create a memorable, data-driven customer journey. ✅ User Feedback is the Secret Weapon: Discover how continuous user testing—before, during, and after a launch—helps brands fine-tune their strategies and avoid costly mistakes. ✅ Aligning Teams for Success: Cross-functional collaboration is critical. Kate shares tips on breaking down silos between marketing, product, and development teams. ✅ Emerging Tech & Omnichannel: Instead of chasing the latest tech trends, Kate advises businesses to define their strategic goals first—then leverage AI, AR, and other innovations to enhance the customer experience. Quotes from the Episode: 💬 "Omnichannel isn’t just about being everywhere; it’s about creating seamless bridges between every touchpoint a customer interacts with." – Kate MacCabe 💬 "Companies that truly listen to their users—through qualitative and quantitative insights—are the ones that thrive in today’s competitive landscape." – Kate MacCabe Resources & Links: 🔗 Learn more about Flywheel Strategy 🔗 Connect with Kate MacCabe on LinkedIn 🔗 Explore UserTesting for customer insights for marketers…
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Upskilling Your Team: Designing Your Continuing Professional Development Strategy
Manage episode 450441629 series 3616007
Contenuto fornito da Randall Craig. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Randall Craig o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Leaders know that delivering continuous professional development, or Continuing Education, to your team is key to having a thinking organization, but landing that CPD plane is fraught with challenges. Today’s session will be a conversation about the topic.
28 episodi
Upskilling Your Team: Designing Your Continuing Professional Development Strategy
Informed Decisions: Leadership Conversations and Q&A with Randall Craig (Audio)
CondividiManage episode 450441629 series 3616007
Contenuto fornito da Randall Craig. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da Randall Craig o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
Leaders know that delivering continuous professional development, or Continuing Education, to your team is key to having a thinking organization, but landing that CPD plane is fraught with challenges. Today’s session will be a conversation about the topic.
28 episodi
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Informed Decisions: Leadership Conversations and Q&A with Randall Craig (Audio)
Building from last week, more fundamental marketing frameworks to focus your business development strategy. Topics include: ↳ Business development goals and accountability. ↳ Client experience, client touch points, and referrals. ↳ New geographies, virtual offices, and cultural fit with clients. ↳ The Price/Expertise/Trust Model, and ↳ How IP and thought leadership collateral can be used within the business development process.…
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Informed Decisions: Leadership Conversations and Q&A with Randall Craig (Audio)
1 Conference Planning Part 2 27:15
Continuing on with more ways to design, market, and host a stand-out conference. Topics include: ↳ Conference marketing: Attracting the right audience ↳ Panel discussions: Is there a way to make them more engaging? ↳ Conference profits: Reinvest in the conference… or a honeypot for other purposes? ↳ Conference Speakers: What should you be asking speakers to find best-fit talent?…
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Informed Decisions: Leadership Conversations and Q&A with Randall Craig (Audio)
Firms are built through relationships and thought leadership, but can we be more strategic with our efforts? Topics include: ↳ Growing your firm through thought leadership ↳ The time investment required to create thought leadership vs billable hours ↳ The shared responsibilities of Marketing, HR, and IT in the bus dev process, and ↳ Business development training opportunities for professional services…
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Informed Decisions: Leadership Conversations and Q&A with Randall Craig (Audio)
Completing our Q&A on corporate culture and work-from-home teams. Topics include: 💡The impact that recordings of virtual meetings have had on working relationships. 💡Repurposing the “savings” from work-from-home employees to employee perks. 💡The impact and ethics of “moonlighting” by both employees and organizational leaders.…
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Informed Decisions: Leadership Conversations and Q&A with Randall Craig (Audio)
Hybrid and work-from-home are here to stay, but how can leaders build a strong culture, and ensure that team members are accountable? Topics include: 💡 How to create your desired corporate culture. 💡 Hiring for work-from-home roles. 💡 How to teach the right habits and behaviors to work from home employees (and more).…
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Informed Decisions: Leadership Conversations and Q&A with Randall Craig (Audio)
We continue with part 2 on demystifying the coaching industry. Topics include: ↳ How to find the right fit coach ↳ How to get the most out of that coaching relationship, and ↳ Who should decide what to work on: the client or the coach?
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Informed Decisions: Leadership Conversations and Q&A with Randall Craig (Audio)
Today, it seems everyone is a coach. So in this session, we are calling out the “coaching industry”… on its proliferation, value, and fees. We see cheap coaches aplenty, and then there are also exceptionally expensive ones –but are they effective? Let’s put Randall in the hotseat and explore the differences in approach and value, and how clients can get the best from their coaching relationship.…
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Informed Decisions: Leadership Conversations and Q&A with Randall Craig (Audio)
We wrap up part 3 this week on marketing strategies for competitive advantage. Catch the full episode 👉 https://www.braintrustprofessionalinstitute.com/marketing-and-competitive-advantage Topics include: Frameworks to refresh your marketing, how to use IP in your marketing strategy, and how our content can compete with the AI “junkification” of the internet.…
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Informed Decisions: Leadership Conversations and Q&A with Randall Craig (Audio)
Marketing takes time, costs money, and it doesn’t exist in a vacuum... So how can you differentiate? 🤔 Catch the full episode 👉 https://www.braintrustprofessionalinstitute.com/marketing-and-competitive-advantage In this episode we explore marketing approaches that build competitive differentiation for your organization.…
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Informed Decisions: Leadership Conversations and Q&A with Randall Craig (Audio)
We continue this week with how to differentiate yourself and your organization in a complex marketplace. Catch the full episode 👉 https://www.braintrustprofessionalinstitute.com/marketing-and-competitive-advantage In this episode we touch on building trust, reputation, and content. How to become the “preferred” provider, and how does experimentation fit into the picture.…
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Informed Decisions: Leadership Conversations and Q&A with Randall Craig (Audio)
Closing up our Q&A on recession proofing strategies and cash management best practices. Topics include: 💡Improving efficiencies 💡Scenario planning 💡Back-pocket options to consider if a situation is dire. (And more.)
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Informed Decisions: Leadership Conversations and Q&A with Randall Craig (Audio)
Many leaders are feeling the challenge of steering their ship through recession, inflation, and economic uncertainty. Topics include: 💡The question of cash: What can you do to preserve it? 💡How do you cut your burn rate, while still investing in critical areas? 💡And when things are very tight, what things can you do, right now, to “find” needed cashflow? (And more.)…
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Informed Decisions: Leadership Conversations and Q&A with Randall Craig (Audio)
Here’s our discussion on this important investment in team alignment: leadership retreats, part 3. Catch the full episode 👉 https://www.braintrustprofessionalinstitute.com/braintrust-institute-powerful-leadership-retreats Topics include: Getting a better ROI from your retreat investment. What to do when key employees aren't able to attend a leadership retreat? Preparing for what could go wrong… (and more!)…
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Informed Decisions: Leadership Conversations and Q&A with Randall Craig (Audio)
Continuing with part 2 on running a truly impactful leadership retreat. Catch the full episode 👉 https://www.braintrustprofessionalinstitute.com/braintrust-institute-powerful-leadership-retreats Topics include: Managing poor attitudes and conflict going into a leadership retreat Retreats, ESG, and your corporate brand When leaders don't have 100% confidence in team members who are at the retreat Is a “luxury experience” necessary for impact?…
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Informed Decisions: Leadership Conversations and Q&A with Randall Craig (Audio)
Today we are talking about leadership retreats. “The offsite.” “The team-building getaway.” Whatever your organization calls it, it is a HUGE investment of time and money – the planning, the coordination – not to mention time away from work. In theory, they are a tremendous opportunity to generate alignment and motivate your team, but why are some retreats transformational, yet others yield no significant impact? To talk about this gap is hall of fame business speaker Randall Craig who has presented at countless retreats as speaker, and has participated in countless others in his leadership roles.…
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