Adrian Coupland, Head of Sales: Earnix: An Industry at Crossroads (337)

InsTech - insurance & innovation with Matthew Grant

MP3•Pagina principale dell'episodio

26:18

How do you know when it’s time to make your next big career move? With International Women’s Day around the corner, we are excited to feature Avni Patel Thompson, Founder and CEO of Milo. Avni is building technology that directly supports the often overlooked emotional and logistical labor that falls on parents—especially women. Milo is an AI assistant designed to help families manage that invisible load more efficiently. In this episode, Avni shares her journey from studying chemistry to holding leadership roles at global brands like Adidas and Starbucks, to launching her own ventures. She discusses how she approaches career transitions, the importance of unpleasant experiences, and why she’s focused on making everyday life easier for parents. [01:26] Avni's University Days and Early Career [04:36] Non-Linear Career Paths [05:16] Pursuing Steep Learning Curves [11:51] Entrepreneurship and Safety Nets [15:22] Lived Experiences and Milo [19:55] Avni’s In Her Ellement Moment [20:03] Reflections Links: Avni Patel Thompson on LinkedIn Suchi Srinivasan on LinkedIn Kamila Rakhimova on LinkedIn Ipsos report on the future of parenting About In Her Ellement: In Her Ellement highlights the women and allies leading the charge in digital, business, and technology innovation. Through engaging conversations, the podcast explores their journeys—celebrating successes and acknowledging the balance between work and family. Most importantly, it asks: when was the moment you realized you hadn’t just arrived—you were truly in your element? About The Hosts: Suchi Srinivasan is an expert in AI and digital transformation. Originally from India, her career includes roles at trailblazing organizations like Bell Labs and Microsoft. In 2011, she co-founded the Cleanweb Hackathon, a global initiative driving IT-powered climate solutions with over 10,000 members across 25+ countries. She also advises Women in Cloud, aiming to create $1B in economic opportunities for women entrepreneurs by 2030. Kamila Rakhimova is a fintech leader whose journey took her from Tajikistan to the U.S., where she built a career on her own terms. Leveraging her English proficiency and international relations expertise, she discovered the power of microfinance and moved to the U.S., eventually leading Amazon's Alexa Fund to support underrepresented founders. Subscribe to In Her Ellement on your podcast app of choice to hear meaningful conversations with women in digital, business, and technology.…

circa un anno fa 23:35

This conversation offers a glimpse into how insurers can stay ahead in a complex, evolving market while addressing regulatory pressures and increasing customer expectations.

Key Talking Points:

From legacy systems to agile ecosystems – modernizing insurance.
Insights from Earnix’s Industry at a Crossroads report.
Real-time data and analytics – leveraging external and internal insights.
The compliance conundrum – challenges and opportunities for innovation.
Streamlining underwriting and pricing rule changes with Earnix.
Proof of value – how Earnix helps insurers test and adopt technology.
Staying competitive – advice for insurers planning for 2025 and beyond.
Embracing AI and data-driven decision-making – the path forward.

If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Adrian Coupland on LinkedIn to start a conversation!

Continuing Professional Development

This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this podcast, you should be able to meet the following Learning Objectives:

Measure the significance of reducing underwriting rule change timelines on operational efficiency.
Explain the regulatory and compliance factors shaping the adoption of AI and machine learning in insurance.
Define the differences between legacy monolithic systems and agile ecosystems in insurance operations.

If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 337 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.

To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

302 episodi

#Trading #Entrepreneur #Business #InsTech #Founder CEO

Adrian Coupland, Head of Sales: Earnix: An Industry at Crossroads (337)

InsTech - insurance & innovation with Matthew Grant

published circa un anno fa

MP3•Pagina principale dell'episodio

This conversation offers a glimpse into how insurers can stay ahead in a complex, evolving market while addressing regulatory pressures and increasing customer expectations.

Key Talking Points:

From legacy systems to agile ecosystems – modernizing insurance.
Insights from Earnix’s Industry at a Crossroads report.
Real-time data and analytics – leveraging external and internal insights.
The compliance conundrum – challenges and opportunities for innovation.
Streamlining underwriting and pricing rule changes with Earnix.
Proof of value – how Earnix helps insurers test and adopt technology.
Staying competitive – advice for insurers planning for 2025 and beyond.
Embracing AI and data-driven decision-making – the path forward.

Continuing Professional Development

This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this podcast, you should be able to meet the following Learning Objectives:

Measure the significance of reducing underwriting rule change timelines on operational efficiency.
Explain the regulatory and compliance factors shaping the adoption of AI and machine learning in insurance.
Define the differences between legacy monolithic systems and agile ecosystems in insurance operations.

To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

302 episodi

#Trading #Entrepreneur #Business #InsTech #Founder CEO

Tutti gli episodi

1
Jeff Radke, Co-founder & CEO: Accelerant: Industry growth spurts: the influence of risk exchange platforms in specialty insurance (348) 26:24

10 hours fa26:24

26:24

What does it take to fundamentally rethink how specialty insurance is traded, structured and scaled? In this episode, Robin Merttens is joined by Jeff Radke, co-founder and CEO of Accelerant, for a deep dive into the mechanics of a rapidly growing risk exchange that’s quietly reshaping the MGA and MGU landscape. It has been three years since Jeff joined us on the InsTech podcast , and even Accelerant has radically evolved as a business. This isn’t, however, just another technology story. Jeff shares frank insights on building trust in a data-driven ecosystem, how Accelerant has used AI to make tangible portfolio improvements and why he believes platform-based risk trading will become the dominant model for specialty lines. Unlike many other discussions about AI in insurance, this episode focuses on what’s already working – from subrogation improvements to portfolio optimisation. There’s also a broader message here: about stepping back to see how much the market has changed and why the next evolution may already be underway… Key Talking Points Building a global risk exchange – how Accelerant connects specialty MGAs and MGUs with capacity through a single, scalable platform The value of long-term partnerships – why Accelerant provides five-year capacity commitments and expects transparency in return From niche to global – supporting 200+ underwriting teams across 20 countries and over 225 specialty products Applying AI where it matters – reducing loss ratios and boosting subrogation with machine learning and large language models Cost leadership in a softening market – why expense ratio advantage trumps rate cycles in SME and specialty risks Looking ahead – how AI is reshaping roles, workflows and the entire insurance value chain The rise of risk exchanges – why specialty insurance is following the same path as bonds, mortgages and equities Staying ahead – why Accelerant is focused on evolution, not just competition If you like what you’re hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn . You can also contact Jeff Radke on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII) . By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe how a modern risk exchange connects specialty underwriters with capital providers. Identify the signs of systemic evolution in the insurance industry that indicate a shift toward platform-based models. Define the concept of a two-sided risk exchange and its advantages over traditional capacity models. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 348 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey .…

1
Neena Saith, CEO: Neena’s Healing: Managing risk and resilience - let’s get personal (347) 32:59

7 giorni fa32:59

32:59

From our Exponential Risk breakout session, to joining us on InsTech podcast - this week we are spotlighting Neena Saith’s valuable discussion on the science of resilience . Resilience is a familiar term in insurance, often associated with mitigating risk and protecting against natural disasters. But what about resilience at a personal level? How can individuals in high-pressure roles manage stress effectively and maintain their well-being? In this episode, Matthew Grant brings back Neena Saith, a former colleague and catastrophe risk analyst turned stress and resilience specialist, about the importance of managing personal stress in the workplace. Neena shares her journey from catastrophe modelling to working with individuals and organisations to help them recognise, understand and address stress. Together, they explore the physical and psychological impacts of stress, how organisations can create a healthier work culture and practical techniques for managing stress in high-pressure environments. Further resources connected to the conversation: Anxiety Rx by Dr. Russell Kennedy – exploring the mind-body connection in managing anxiety When the Body Says No by Dr. Gabor Maté – understanding the link between stress, emotions and physical health Neena’s website: www.neenashealing.com – for coaching, group programs and corporate workshops How to Meet Yourself by Dr Nicole LePera - an interactive workbook designed to help every reader uncover their authentic self. Connect with Neena on LinkedIn: Neena Saith Key Talking Points The missing conversation in insurance – why workplace stress and personal resilience matter just as much as risk modeling Recognising stress cycles – understanding how the body responds to stress and how to complete the stress cycle for recovery Mind-body connection – how unresolved stress manifests physically and why mental and physical health cannot be treated separately Building awareness – learning to recognize personal stress triggers and early warning signs before they escalate Practical techniques – breathing exercises, movement, and micro-breaks to reduce stress and improve resilience Organisational responsibility – how companies and managers can support employees by fostering open conversations about stress Personal responsibility – setting boundaries, managing workload, and creating habits that support long-term resilience Beyond the workplace – the impact of work-related stress on personal relationships and how to navigate it If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn . You can also contact Neena Saith on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII) . By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe how stress affects both the mind and body and why resilience is essential in high-pressure environments Explain the concept of the stress cycle and the importance of completing it for long-term well-being List practical techniques for reducing stress in daily work life, including breathing exercises and movement strategies If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 347 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey .…

1
Nigel Walsh, Global Head of Insurance: ServiceNow: Making insurance lovable and curing the messy middle (346) 34:11

14 giorni fa34:11

34:11

The insurance industry is at an inflection point—legacy processes are still widespread, yet AI and automation are enabling smarter, more efficient workflows. But how do insurers cut through the noise and apply technology in a way that truly transforms their operations? In this episode, Matthew Grant sits down with Nigel Walsh, newly appointed at ServiceNow, to discuss how AI, digital agents and workflow automation are reshaping insurance. With 500 insurers already using ServiceNow, Nigel shares why he joined, what ServiceNow does beyond IT service management, and how its AI-powered workflows are tackling the industry’s “messy middle.” Key Talking Points AI-driven insurance workflows – how ServiceNow is helping insurers streamline underwriting, claims and customer service beyond traditional IT service management. Agentic AI in action – the role of digital agents in automating insurance processes, reducing inefficiencies and enhancing decision-making. The changing face of VC funding – why AI is reshaping startup strategies, reducing team sizes and altering investment dynamics. Bridging the data gap in catastrophe insurance – lessons from California wildfires and the challenge of accurately assessing risk and rebuilding costs. Enhancing claims efficiency with AI – how insurers can leverage automation to improve claims workflows and customer experience. Navigating insurance thought leadership – the challenge of cutting through LinkedIn’s noise and building meaningful industry conversations. AI adoption in 2025 and beyond – the rise of digital workers, the evolution of enterprise AI and the potential for insurers to orchestrate thousands of agents. If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn . You can also contact Nigel Walsh on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII) . By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Explain the evolving role of AI in the insurance industry, including its influence on venture funding and business models. Define the challenges insurers face in catastrophe modeling and data accuracy for risk assessment. Identify the potential applications of AI-driven orchestration platforms in improving enterprise-wide insurance operations. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 345 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey .…

1
Nimeshh Patel, CEO: Wrisk: Quiet egos and automotive insurance (345) 22:50

21 giorni fa22:50

22:50

The automotive industry is undergoing a transformation—electrification, changing ownership models and evolving customer expectations are reshaping the market. But how does insurance fit into this shift? In this episode, Robin Merttens speaks with Nimeshh Patel, CEO of Wrisk, about how the company is helping major automotive brands embed insurance seamlessly into the car-buying journey. With a customer-first digital experience, Wrisk enables instant, hassle-free insurance at the point of sale, eliminating outdated manual processes. The discussion also covers Wrisk’s international expansion, its Series B fundraising and why the company focuses on collaboration rather than disruption in the insurance ecosystem. Key Talking Points Embedded insurance at the point of sale – how Wrisk makes car insurance frictionless for customers Why Original Equipment Manufacturer (OEMs) care about insurance – supporting after-sales revenue, finance uptake and customer retention Scaling success with global automotive brands – from BMW to Mercedes-Benz, how Wrisk is powering insurance for top manufacturers The power of quiet ego – why Wrisk has focused on collaboration rather than disruption Expanding beyond the UK – launching a European MGA and the roadmap for international growth The Series B strategy – raising funds to scale technology, data capabilities and global operations The future of automotive insurance – could Wrisk eventually take on risk itself and build OEM-backed captives? If you like what you’re hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn . You can also contact Nimeshh Patel on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII) . By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe how embedded insurance enhances the vehicle purchasing experience by integrating seamless coverage at the point of sale. Explain why collaboration between insurers and OEMs is critical to the success of embedded insurance models. Define the role of a managing general agent (MGA) in enabling scalable, brand-aligned insurance solutions for automotive manufacturers. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 345 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey .…

1
Robin Roberson, President and Co-Founder: Agentech: 30 minutes to 30 seconds — Serial entrepreneur, survivor and Agentic AI expert (344) 34:50

28 giorni fa34:50

34:50

Agentic AI - the buzzword of 2025. But what is it and how can it help claims? The insurance industry has long struggled with manual, time-consuming claims processes that create bottlenecks and put pressure on adjusters. Now, Agentic AI is emerging as a solution: automating administrative tasks and enabling claims teams to work faster and more efficiently. In this episode, Matthew Grant speaks with Robin Roberson, co-founder of Agentech, about how digital agents are reshaping claims handling. By leveraging Agentic AI, Agentech is reducing processing time from 30 minutes to 30 seconds, enhancing subrogation workflows and helping insurers streamline claims without removing human expertise. Robin, a veteran in InsurTech and former WeGoLook founder, shares her journey from launching startups to pioneering AI-driven claims solutions. She also discusses why mentorship is crucial for new entrepreneurs, how working with design partners ensures AI solves real-world problems and why reducing adjuster burnout is a core focus of Agentech. Key Talking Points: The rise of Agentic AI – how digital agents are reshaping claims handling and automating administrative tasks From 30 minutes to 30 seconds – how AI is streamlining pet insurance claims processing and boosting efficiency AI-powered subrogation – identifying recovery opportunities and reducing claims leakage with automated analysis The role of design partners – why collaboration with insurers is key to building AI solutions that solve real-world problems Improving adjuster productivity – how Agentech’s AI-driven approach is reducing workload and preventing burnout The future of AI in claims – exploring voice-enabled AI, smart routing and automation for catastrophe response Lessons from a serial entrepreneur – Robin’s insights on launching startups, scaling innovation, and finding the right market fit If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn . You can also contact Robin Roberson on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII) . By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Specify how AI-powered subrogation tools help insurers identify recovery opportunities and reduce claims leakage. Define the concept of Agentic AI and how it differs from traditional AI and generative AI in insurance applications. Identify the future trends in AI-driven claims processing, including voice-enabled AI and smart claims routing. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 344 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey .…

1
Will Ross, CEO & Co-founder: Federato: Driving underwriting with RiskOps (343) 30:12

5 weeks fa30:12

30:12

Traditional underwriting is evolving, and AI-powered platforms are leading the charge. In this episode, Robin Merttens speaks with Will Ross, CEO and Co-founder of Federato, about how their RiskOps platform is helping insurers make smarter, faster underwriting decisions. Federato enables underwriters to triage submissions, prioritise in-appetite risks and streamline workflows using AI-driven insights. Will shares how his background in wildfire modelling led to the creation of Federato, how underwriters spend more time on the right risks post-implementation and why the company’s rapid growth is a testament to the industry's appetite for smarter portfolio management. The discussion also covers Federato’s recent $40 million USD Series C funding, its expansion into the UK market and how the RiskOps approach is catching on as a fundamental shift in underwriting strategy. Key Talking Points: The RiskOps mindset – bringing portfolio-level intelligence to risk-by-risk decision-making How AI prioritises in-appetite and winnable risks for underwriters Automating submission workflows to cut response times by up to 89% The impact of RiskOps adoption on quote volumes and portfolio performance Why Federato has seen 3x year-over-year growth The UK market opportunity – differences in tech adoption and underwriting strategies The story behind Federato’s $40M Series C raise and the role of StepStone Group Expansion plans and the future of AI-driven underwriting If you like what you’re hearing, please leave us a review on whichever platform you use or contact Robin Merttens on LinkedIn . You can also contact Will Ross on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII) . By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: List the key benefits of AI-powered underwriting, including improved risk selection and faster submission processing. Specify how Federato’s platform helps underwriters identify and prioritize in-appetite and winnable risks. Define the significance of Federato’s expansion into the UK and the challenges of technology adoption in the market. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 343 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey .…

1
Graeme Asquith, UK Managing Director: mea platform: Designing an intelligent processing platform for insurance (342) 27:13

6 weeks fa27:13

27:13

AI-driven automation is transforming how insurers process data, streamline workflows and improve decision-making. In this episode, Robin Merttens speaks with Graeme Asquith, UK Managing Director at mea Platform, about how AI-powered document ingestion is changing the game for underwriting and claims. With advanced machine learning models trained on millions of insurance documents, mea platform enables insurers to extract key information instantly—reducing manual processing, improving accuracy and accelerating business decisions. Robin and Graeme also discuss the rise of algorithmic underwriting, the role of AI in digital distribution and what’s next for the insurance industry as automation becomes a competitive necessity. Key Talking Points: From consulting to AI – Graeme's career path and transition into insurance technology How mea platform extracts data from insurance documents using AI and machine learning Automating underwriting workflows – turning unstructured data into actionable insights The rise of AI-driven ingestion – why it’s becoming a must-have for insurers Three approaches to document processing – build, generic IDP, or insurance-specific AI Speed and accuracy – how mea achieves high extraction precision out of the box Scaling AI in insurance – implementing solutions quickly without heavy IT investment Beyond ingestion – how automation and intelligence are shaping underwriting and claims Partnering for success – mea’s collaborations with Lloyd’s, Accenture, and Solos Consulting The future of insurance AI – from digital trading to algorithmic underwriting and beyond If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn . You can also contact Graeme Asquith on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII) . By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Specify the differences between generic document processing tools and insurance-specific AI solutions. Define the challenges insurers face in handling unstructured data and the benefits of automation. List the key inefficiencies in manual data extraction and how AI-powered solutions address them. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 342 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey .…

1
Alex Cardona, CEO and Co-founder: Recorder: Connecting brokers, connected insurance (341) 25:49

7 weeks fa25:49

25:49

From manual data entry to slow underwriting decisions, inefficiencies in broker management have long been a challenge for the commercial insurance industry. But what if brokers could streamline data collection, enhance risk assessment and seamlessly connect with underwriters in real time? In this episode, Robin Merttens speaks with Alex Cardona, CEO and Co-founder of Recorder, a company building the next generation of broker management software. After a successful exit from Codat, a financial data infrastructure business, Alex and his team are applying their expertise to insurance—helping brokers replace outdated workflows with automation, APIs and structured data. Key Talking Points: How Recorder is addressing inefficiencies in broker management Why traditional broker workflows create data bottlenecks for insurers The role of APIs in modernising commercial insurance How automated data ingestion can improve underwriting accuracy The importance of standardizing risk data for brokers and carriers Challenges in adoption and how Recorder is overcoming industry resistance Insights from Alex’s journey at Codat and lessons applied to Recorder Why brokers are the key drivers of change in insurance distribution How Recorder is scaling without heavy venture capital investment If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn . You can also contact Alex Cardona on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII) . By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: List the key inefficiencies in traditional broker workflows that slow down risk assessment and underwriting. Define the challenges brokers face in manual data processing and how technology is addressing these issues. Explain why brokers are central to driving innovation in insurance data infrastructure and connectivity. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 341 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey .…

1
Berend de Jong, Global Insurance & Finance Lead: Planet Labs: Planet watch — how satellites are changing risk (340) 25:11

8 weeks fa25:11

25:11

Satellite imagery is revolutionising the way insurers assess risk, track disasters and provide coverage. In this episode, Matthew Grant speaks with Berend de Jong, Global Insurance & Finance Lead at Planet Labs, about how high-resolution satellite imagery and geospatial data are reshaping the insurance industry. With a fleet of over 200 satellites capturing daily images of the Earth's surface, Planet Labs enables insurers to enhance flood and wildfire risk modeling, parametric insurance solutions and pre/post-loss assessments. The conversation explores real-world applications, including how instant satellite imaging played a key role in analysing the Los Angeles wildfires and German floods, and how parametric insurance providers like Floodbase leverage satellite data to develop innovative flood coverage solutions. Key Talking Points From consulting to satellites – Berend’s career journey How Planet Labs’ 200+ satellites capture daily Earth imagery The power of high-resolution imaging – down to 30-40 cm Tasking satellites on demand – costs, speed, and accessibility Optical vs. SAR satellites – when to use each technology Los Angeles wildfires case study – tracking fire progression in real time German floods case study – distinguishing between river and rain-driven floods Parametric insurance in action – partnerships with AXA, Swiss Re, and FloodBase Underwriting & claims insights – using satellite data for smarter decisions The future of satellite data – affordability, accessibility, and evolving use cases If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn . You can also contact Berend de Jong on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII) . By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe how high-resolution satellite imagery supports risk assessment, underwriting, and claims management in insurance. List the key differences between optical satellites, SAR (Synthetic Aperture Radar) and passive microwave technology in data collection. Identify the real-world applications of satellite data through case studies, including Los Angeles wildfires and German floods. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 340 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey .…

1
Bob Pick, Group Deputy CITO (CIO), Tokio Marine Group: How well do you know generative AI? (339) 40:19

9 weeks fa40:19

40:19

How is generative AI changing the way insurers work—and think? In this episode, Matthew Grant sits down with Bob Pick, EVP Chief Information Officer at Tokio Marine North American Services and Group Deputy Chief Information Technology Officer for Tokio Marine Group, to explore the real-world impact of generative AI in the insurance industry. From streamlining underwriting decisions to detecting fraud and automating operational processes, Bob explains how Tokio Marine is using AI to address both everyday challenges and complex, global demands. Balancing innovation with responsibility, the conversation sheds light on what AI can—and can’t—do for insurers today. If you’ve ever wondered how generative AI works in practice, or what it means for the future of insurance, this episode offers clear and thought-provoking insights. Key Talking Points: The evolution of generative AI – from revolutionary tech to practical applications Classic AI vs. generative AI – understanding the difference Advisory tools like Microsoft Copilot – where they fit into the workflow Case studies from Tokio Marine – submission analysis and claims fraud detection Development tools – automating back-end processes with generative AI Risk management – balancing innovation with safeguarding data and compliance Tools of the trade – Microsoft Copilot, Grok, and other favourites Looking ahead – evolution or revolution in the next 1-3 years If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn . You can also contact Bob Pick on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII) . By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Describe how generative AI is transforming key processes in the insurance industry, such as underwriting and fraud detection. List the practical applications of generative AI discussed in the episode, including submission analysis, backend automation and global translation. Specify the differences between classic AI and generative AI, and their respective roles in insurance. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 339 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey .…

1
Alex Haar, Co-founder & Chief Product Officer: Parsyl: Keeping it cool with a fresh $20m (338) 23:22

10 weeks fa23:22

23:22

How is technology redefining supply chain insurance and resilience in a changing world? Parsyl is combining innovation, data and ambition to transform the way essential supply chains are insured. Robin Merttens speaks with Alex Haar, Co-founder and Chief Product Officer at Parsyl, about the company’s impressive growth, their $20M Series C funding and the advanced technologies powering their solutions. From leveraging AI and IoT to expanding into non-perishable cargo, Parsyl is building a future where insurers and businesses can better predict, price and mitigate risks across global supply chains. Key Talking Points: From tech startup to global supply chain insurer – Parsyl’s journey $20M Series C funding led by Lightsmith Group – what it means for Parsyl Essential supply chains – focusing on food, life sciences, and renewable technologies The role of AI – predictive models and generative AI powering underwriting IoT in action – real-time data for monitoring and managing risks Data partnerships – leveraging Lineage and other innovative sources The underwriter’s role – blending expertise with cutting-edge tools Preparing for the future – expanding in the U.S. and launching new products Resilience to climate change – Parsyl’s mission to protect critical supply chains If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn . You can also contact Alex Haar on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII) . By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Explain how generative AI enhances efficiency in submission processing and underwriting workflows. Define the role of predictive models in improving underwriting accuracy and claims outcomes. Identify the cultural and organisational factors critical to successfully implementing data-driven insurance solutions. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 338 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey .…

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Adrian Coupland, Head of Sales: Earnix: An Industry at Crossroads (337) 23:35

11 weeks fa23:35

23:35

In this episode, Matthew Grant sits down with Adrian Coupland from Earnix to explore the findings of its latest industry report, An Industry at a Crossroads . They discuss how insurers are adapting to modern challenges, from navigating compliance to leveraging real-time analytics. With a focus on modernisation and competition, Adrian shares insights into how technology and data are reshaping the insurance landscape, empowering businesses to move faster and make smarter decisions. This conversation offers a glimpse into how insurers can stay ahead in a complex, evolving market while addressing regulatory pressures and increasing customer expectations. Key Talking Points: From legacy systems to agile ecosystems – modernizing insurance. Insights from Earnix’s Industry at a Crossroads report. Real-time data and analytics – leveraging external and internal insights. The compliance conundrum – challenges and opportunities for innovation. Streamlining underwriting and pricing rule changes with Earnix. Proof of value – how Earnix helps insurers test and adopt technology. Staying competitive – advice for insurers planning for 2025 and beyond. Embracing AI and data-driven decision-making – the path forward. If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn . You can also contact Adrian Coupland on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII) . By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Measure the significance of reducing underwriting rule change timelines on operational efficiency. Explain the regulatory and compliance factors shaping the adoption of AI and machine learning in insurance. Define the differences between legacy monolithic systems and agile ecosystems in insurance operations. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 337 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey .…

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Curious minds & bold beginnings (336) 5:18

12 weeks fa5:18

5:18

In this special first episode of 2025, Zoja takes the hosting seat to ease us back into work and life post-New Year with a reflective and forward-looking conversation. Here’s what you can expect: 2024 Highlights: A look back at InsTech's key themes, including the growing buzz around catastrophe modeling and exposure management. Zoja shares insights from the year’s most popular webinars, including: Know Your Models: An Underwriter’s Guide to Flood Modelling (in collaboration with Fathom). JBA Risk Management’s session on lessons learned from five years of flood modeling. Flood modeling emerged as a standout topic, highlighting its importance as the second-largest driver of insured losses globally. Top Podcasts of 2024: James Orchard (QBE Ventures): Exploring investment strategies for the year ahead. Marcus Ryu (Guidewire): A personal journey into entrepreneurship and building a globally recognized company. Nicola Turner (Scrub AI): From underwriter to founder—a compelling narrative of innovation. Munich Re’s parametric experts: Insights into cutting-edge work in parametric risk management. What’s Ahead in 2025: Exponential Risk London : InsTech’s inaugural two-day conference on March 4-5, a culmination of a year’s work on catastrophe risk and exposure management. New Members Spotlight: Meet ClaimSorted, Bellwether, Grappler, OIP Robotics, Coherent, Recordr, Guy Carpenter and Federato —all new additions to the InsTech community. Join Zoja as she celebrates the successes of 2024, previews what’s coming in 2025 and shares her personal podcast recommendations to kick off the new year. Thank you for your continued support, and see you next Sunday! If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn . You can also contact Hasani Jess on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII) . By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Identify the new InsTech members and their potential contributions to the insurance and technology ecosystem in 2025. List the key themes and standout topics from InsTech’s 2024 events, including popular webinars and podcasts. Specify the primary goals and expected outcomes of the Exponential Risk London conference in March 2025. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 336 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey .…

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Partners in paradise - Wine, birds and fabulous new friends (335) 37:39

13 weeks fa37:39

37:39

Matthew and Robin meet again for our final Partners’ Chat of the year to touch on the highlights of 2024 and dive into key themes shaping the insurance and technology industries. From augmented underwriting to agentic AI, they explore the trends, challenges and opportunities that defined the year—and offer insights on what’s coming in 2025. While Matthew emphasises the growing significance of secondary perils like severe convective storms (SCS), Robin reflects on how "boring but brilliant" innovations are quietly transforming the industry. Alongside these insights, expect lively discussions about digital transformation, smart follow syndication, and of course, Robin's essential holiday wine recommendations. Key Talking Points What are market makers, and how are they shaping the future of insurance? Why severe convective storms are becoming the most significant natural peril for insurers. How algorithmic syndication and smart follow innovations are transforming underwriting. The role of parametric solutions in addressing gaps left by traditional insurance models. Why claims workbenches are the next frontier in specialty insurance efficiency. Exploring agentic AI: Can insurers trust proactive, decision-making technology? The growing ecosystem of catastrophe modeling and analytics providers in insurance. The importance of networking events like curated dinners for scaling tech solutions. Robin’s Holiday Wine Picks White: Gerard Bertrand Heritage Clairette (£17 at Majestic) Red: Georgian Saperavi 2021 Bodoba Special Occasion: 2024 Château Léoville Barton Festive Favorite: The Society’s 150th Anniversary 2011 Vintage Port If you like what you’re hearing, please leave us a review on whichever platform you use or contact Robin Merttens or Matthew Grant on LinkedIn . Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII) . By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Explain how algorithmic syndication and claims workbenches are improving efficiency in underwriting and claims management. Specify the potential of agentic AI to transform insurance decision-making processes. Define the significance of secondary perils, such as severe convective storms, on insurance losses and reinsurance capacity. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 335 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey .…

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Hasani Jess, CTO: Aventum Group: Dare to discover innovation (344) 25:20

14 weeks fa25:20