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Starbucks Mobile Ordering Chaos Again: Broken Processes, Inconsistent Service, and Misguided Quality Concerns
Manage episode 439592910 series 1685543
I've blogged about this before, but I'm going back to the problems at Starbucks again with today's post.
Starbucks has a new CEO who is talking about how the coffee shop experience is broken. Many aspects of the Starbucks mobile ordering process are broken. Well, the ordering process is fine... it's the fulfillment process that needs improving.
--- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support402 episodi
Manage episode 439592910 series 1685543
I've blogged about this before, but I'm going back to the problems at Starbucks again with today's post.
Starbucks has a new CEO who is talking about how the coffee shop experience is broken. Many aspects of the Starbucks mobile ordering process are broken. Well, the ordering process is fine... it's the fulfillment process that needs improving.
--- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support402 episodi
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