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Hospitable Healthcare with Stowe Shoemaker
Manage episode 407770247 series 3002119
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Ever wonder how the experience at a hotel might transform your next hospital visit? Stowe Shoemaker is a legend in hospitality academia, and we discuss his new book Hospitable Healthcare: Just What the Patient Ordered!, co-written with Peter Yesawich. Hospitals are taking a closer look at how hotels approach care, service, and satisfaction, and a change in your hospital stay might come sooner than you think.
https://hospitablehealthcare.com/
https://www.unlv.edu/news/expert/stowe-shoemaker
Capitoli
1. Hospitable Healthcare with Stowe Shoemaker (00:00:00)
2. Intro (00:00:07)
3. Improving Hospitality in Healthcare (00:09:51)
4. Patient Experience in Healthcare Rewards Programs (00:18:59)
5. Mystery Question (00:25:08)
60 episodi
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