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Optimizing Hotels' Tech Stacks, Customer Personalization, and Business Intelligence
Manage episode 435794498 series 3560444
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I caught up with Dina Belon, President of Staypineapple Hotels Inc. during the Southern Lodging Summit, where she shared insights on optimizing hospitality operations through implementing cutting-edge technology and personalized guest experiences.
Key highlights include:
Optimizing Tech Stacks: Insights into Staypineapple’s recent tech stack overhaul and the challenges of integration.
Personalized Guest Experiences: How Staypineapple uses data to create hyper-personalized services, enhancing guest satisfaction.
Business Intelligence: The role of AI and data in understanding market trends and outperforming competitors.
Nimble Operations: The importance of flexibility and smart decision-making in the evolving hospitality landscape.
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