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Episode 36: How to Improve Quality of Service Pt. 1
Manage episode 344644273 series 2122191
Contenuto fornito da PODCAST COMMERCIAL RELOCATION HAPPY HOUR, Ed Katz, and Rob Clark. Tutti i contenuti dei podcast, inclusi episodi, grafica e descrizioni dei podcast, vengono caricati e forniti direttamente da PODCAST COMMERCIAL RELOCATION HAPPY HOUR, Ed Katz, and Rob Clark o dal partner della piattaforma podcast. Se ritieni che qualcuno stia utilizzando la tua opera protetta da copyright senza la tua autorizzazione, puoi seguire la procedura descritta qui https://it.player.fm/legal.
PODCAST COMMERCIAL RELOCATION HAPPY HOUR, Episode 36: “HOW TO IMPROVE THE QUALITY OF SERVICE, Part I.” with Ed Katz, and Rob Clark. If you care about the customer, you’ll want to listen to this podcast. It highlights the importance of creating a Scope of Services (SOS) that clearly defines what both the customer and the mover are responsible for. It also covers the IOMI dispatch process that ensures that the movers follow the SOS. You can also find us on Spotify and Google or watch it on our YouTube Channel, “Commercial Relocation Happy Hour.”
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