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Understanding SaaS Governance with Jeffrey Tefertiller
Manage episode 302193280 series 2930661
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Jeffrey Tefertiller has been a leader in IT service management for 25 years. In his experience, he's led an ITSM company, worked in-house leading process initiatives, and owns an ITSM consulting practice. In addition, he has written six books so far––everything about ITSM practices.
He is a seasoned IT professional who has successfully led geographically diverse teams, large and small. Jeffrey is a strong believer in using analytics and metrics to measure success and opportunities for improvement.
Jefferey spoke to us about the importance of the SaaS governance process and elaborated the best practices to implement to have a successful SaaS Governance. He also added the need to have SaaS management platforms in this SaaSified world. Finally, he highlighted the effectiveness of SaaS management platforms and how valuable they can be for organizations.
Capitoli
1. The Meaning of SaaS Governance (00:00:00)
2. The meaning of SaaS Governance (00:04:34)
3. How Do You Begin The SaaS Governance Process (00:09:54)
4. What Should You Include In The SaaS Governance Process (00:15:31)
5. Is There An ROI While Investing In SMPs (00:18:48)
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