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How Snaptravel found purpose and profitability in a pandemic
Manage episode 279183922 series 2817573
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In the inaugural episode, AK speaks with Ally Bashir, Head of Customer Experience at Snaptravel about how her team delivered amazing customer experience, found a new sense of purpose, and helped the company reach profitability -- all amidst the COVID-19 pandemic.
The interview was based on details shared in Fast Company and on Medium.
AK and LB also discuss #somegoodnews in business this week, including stories from TikTok and Disney World, and pay tribute to former Zappos CEO Tony Hsieh, who was an inspiration to anyone interested in the links between happy customers, happy employees, and long-term business success.
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