Points Guy vs Airbnb, Expedia & Bing Partnership, ChatGPT Search

Good Morning Hospitality

In this episode, we dive into the latest travel tech and loyalty program shake-ups.

The Points Guy (John Sutton, Brian Kelly) is challenging Airbnb with a new loyalty program for home rentals, or at least that's how Bloomberg phrased things in the Journey announcement article. The program aims to bring more value and flexibility to frequent travelers.

Meanwhile, Expedia Group is expanding its loyalty reach by integrating with Microsoft Bing. This will make it easier for users to earn rewards as they book travel directly from search.

Finally, we explore ChatGPT’s new role as a search engine, which could potentially revolutionize how travelers discover and plan trips. Tune in for insights on how these shifts could reshape travel loyalty and booking habits.

Michael Goldin, Brandreth Canaley, Wil Slickers, and an honorable mention to Zach Busekrus!

Articles Mentioned:

• Bloomberg: Journey Launches Loyalty - Linked Article
• Skift: Expedia & Microsoft Bing Partnership - Linked Article
• Skift: ChatGPT to become a Travel Search Engine? - Linked Article

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Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts!

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