Building Excellence in Construction: Customer Satisfaction, Team Empowerment, Sales Strategy

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In this episode, host Chad Gill talks with Peter DiStefano, owner of DiStefano Brothers Concrete Coatings, and Liz Berman, General Manager, about engaging with leaders in contracting management, emphasizing the importance of proposing and implementing solutions in business. Peter and together with his team, focus on design and functionality, specializing in quick projects with minimal disruption, high-quality work, and a low-pressure sales approach. Liz's collaborative leadership and commitment to quality are highlighted, along with her energy and creative problem-solving within the community.

The conversation covers the importance of customer satisfaction by delighting customers, providing excellent service, and implementing processes and software for easier review management. Effective communication and response are crucial, with a focus on addressing client concerns promptly and responding to feedback. Empowering team decisions is emphasized, celebrating and empowering staff to make field decisions, and encouraging a culture of integrity and doing the right thing. Team engagement and recognition are promoted, with pride in work and core values leading to team engagement, and recognition and shout-outs tied to core values for motivation. Finally, promoting team success and recognition through company shout-outs tied to core values and using HR systems for communication and recognition within the team is discussed.