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Hillary Black | A Real Conversation with a Real Conversation Designer
Manage episode 356075236 series 3414593
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On today's episode of Customer Café, Hillary black, a conversation designer and founder of ConversationDesignerJobs.com discusses the role of chatbots in marketing and sales. She explains conversation design, which involves creating user experiences in chatbots and other messaging interfaces, as well as the different aspects of conversational AI, including programming chatbots for sales and marketing and modernizing rule-based experiences. Hillary shares her experience creating chatbots for retail brands, success metrics for chatbots, and chatbot limitations. Join us for valuable insights into the world of chatbots and their role in marketing and sales.
Stay tuned for the end, where Hillary shares who she follows on LinkedIn to become better at her job!
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Produced by Intent Media
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