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Make Your Customers Love You – Denis Fourie’s Secret Sauce - Episode 115
Manage episode 446627239 series 3557658
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‘’Celebrate the win of every single task.’’
Denis Fourie’s back on The Professional Rule Breaker Show for a second round, and this one’s all about getting customers to love you and your brand. We dive into the real deal on why business doesn’t have to be hard if you focus on the right stuff—like building trust and making every customer experience unforgettable.
Denis breaks down how he launched and sold a successful e-commerce business in a year by delivering an insane customer experience, the importance of knowing your customer inside out, and why a simple message or personal touch can be a game-changer. Make sure to listen in—this is pure gold.
Timestamps:
- 00:30 Interview with Denis Fourie: Insights on Business Challenges
- 01:48 Breaking Down Goals and Celebrating Wins
- 02:39 The Power of Visual Task Management
- 04:07 Motivation and Entrepreneurial Mindset
- 05:51 Setting Up and Growing an E-commerce Business
- 17:08 Creating an Exceptional Customer Experience
- 17:58 Understanding Your Customer Avatar
- 22:10 Handling Customer Issues with Care
- 24:28 Building Long-Term Client Relationships
- 29:08 The Power of Referrals and Testimonials
Key Topics Discussed:
- Why goal-setting in business means breaking down big goals into achievable steps
- Using visual task tracking to celebrate small wins and keep motivated
- How Denis leverages personal connections to create powerful customer experiences
- The importance of knowing your customer’s journey from start to finish
- Why handwritten notes, personalized packaging, and thoughtful details can transform the customer experience
- Building a memorable brand by genuinely connecting with your clients and meeting their needs
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